Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Langley

Bentonville,AR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

General Manager

Tusk And Trotter
06.2017 - 11.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Interacted well with customers to build connections and nurture relationships.

Food Server

Roy's
10.2015 - 11.2017
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Cultivated warm relationships with regular customers.

Education

Graphic Design

College of The Desert
Palm Desert, CA

Skills

  • Account Management
  • Customer Retention
  • Business Development
  • Financial Administration
  • Operations Oversight
  • Schedule Management
  • Quality Management
  • Training and Coaching
  • Customer Relations
  • Performance Evaluations
  • Staff Training/Development
  • Operations Management
  • Team Leadership
  • Networking Abilities
  • Change Implementation
  • Training and Development
  • Staffing
  • Team Player
  • Employee Development
  • Budget Analysis
  • Labor Cost Controls
  • Performance Improvement

Languages

Spanish
Professional Working

Timeline

General Manager

Tusk And Trotter
06.2017 - 11.2023

Food Server

Roy's
10.2015 - 11.2017

Graphic Design

College of The Desert

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Maria Langley