Maria Lazala Vasquez
Summary
Detail-oriented Administrative Assistant with over 2 years of experience at Johnson And Nicholson, PLLC, providing high-level support in customer-facing roles. Bilingual in English and Spanish with strong verbal and written communication skills, critical thinking, and a collaborative approach to team success. Proven ability to manage customer relations, handle invoicing and cashiering, and draft professional contracts. Eager to transition into a Case Manager role, bringing strong organizational skills and a client-centered mindset.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Johnson & Nicholson, PLLC
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled billing information over phone.
- Managed member accounts, ensuring timely billing and accurate recordkeeping.
- Executed billing tasks and recorded information in company databases.
- Enhanced client satisfaction by resolving billing disputes promptly and effectively.
- Prepared reports detailing billing actions, flags, and other key information.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored junior staff members encouraging growth both professionally within their roles as well as personally outside the workplace.
- Oversaw the transition from manual to automated billing systems, enhancing overall department productivity.
Sales Associate
Bath & Body Works
09.2018 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
Cashier
Compare Foods
09.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Arts - Teaching
Central Piedmont Community College
Charlotte, NC12-2026
High School Diploma -
Garinger High School
Charlotte, NC05-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Administrative support
- Microsoft outlook
- Customer and client relations
- Critical thinking
- Scheduling
- Strong problem solving
- Dedicated team player
- Excel spreadsheets
- Verbal communication
- Invoice processing
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Multi-line telephone systems
- Training and coaching
- Letter preparation
- Workflow planning
- Problem-solving
Languages
Spanish
Native or Bilingual
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchSoftware
Microsoft Office Suite
EImmigration
Docketwise
Acis/Vista
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Johnson & Nicholson, PLLC
02.2023 - Current
Sales Associate
Bath & Body Works
09.2018 - 08.2024
Cashier
Compare Foods
09.2017 - 08.2020
Associate of Arts - Teaching
Central Piedmont Community College
High School Diploma -
Garinger High School
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