Maria Leal Lemus
Los Angeles,CA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
6
6
years of professional experience
Work History
Crew Member March
Trader Joe's
Los Angeles
03.2024 - Current
- Demonstrated a thorough understanding of Trader Joe's product offerings to assist customers with inquiries and provide information on various items.
- Managed inventory and merchandised the beauty aisle to optimize product visibility and increase sales.
- Conducted product sampling sessions to enhance customer awareness and promote new products.
- Adhered to safety guidelines and protocols, ensuring proper handling of equipment and adherence to established procedures.
- Operated cash registers with precision, handling transactions accurately and providing a friendly checkout experience.
- Adapted to changes in store procedures, contributing to a positive and dynamic work environment.
Marketing Intern
Muse Media Center
Los Angeles, CA
08.2022 - 12.2024
- Developed engaging and visually appealing content for digital platforms including social media, blogs, and email campaigns.
- Facilitated seamless collaboration within the team to elevate the quality and market positioning of beauty products, consequently attracting multiple influencers boasting over 300,000 followers for potential promotional partnerships.
- Assisted in managing and growing social media accounts including content scheduling, monitoring engagement, and implementing social media strategies.
- Promoted post-recovery products through targeted marketing campaigns aimed at enhancing customer recovery experiences.
- Conducted comprehensive training sessions aimed at skill enhancement for both internal teams and peers.
- Performed research on industry trends, competitor strategies, and customer preferences to provide insights for marketing strategies.
- Leveraged Google Suite and Microsoft Office for streamlined communication and efficient documentation processes.
- Supported the planning, execution, and analysis of marketing campaigns, ensuring alignment with company objectives.
Starbucks
Barista, Starbucks
Los Angeles, CA
05.2021 - 06.2022
- Welcomed and greeted guests as they arrived, providing a friendly and engaging first impression.
- Managed peak-hour crowds efficiently by coordinating with the host/hostess team.
- Escorted guests to tables, ensuring seating in a timely and organized manner.
- Conducted one-on-one coaching sessions to enhance employee performance and customer satisfaction.
- Coordinated with servers, kitchen staff, and management to ensure smooth communication and efficient table turnover.
- Provided information about the menu and daily specials and answered guest inquiries to enhance the dining experience.
- Maintained a clean and organized waiting area, monitored guest flow, and anticipated guest needs.
- Promoted the restaurant to customers unaware of Nordstrom's dining options, increasing foot traffic.
Crew Member
Chick-fil-A
Los Angeles, CA
09.2018 - 03.2021
- experience.
- Enhanced hourly order-taking efficiency, expertly handling up to 100 car orders per hour.
- Introduced the expeditor role to expedite food delivery to customers.
- Prepared and assembled food items according to Chick-fil-A's quality and safety standards.
- Maintained a clean and organized work area including dining tables, counters, and kitchen stations.
- Operated cash registers, handled transactions, and provided correct change to customers.
- Monitored inventory levels and restocked supplies as needed to prevent shortages.
- Adhered to Chick-fil-A policies, procedures, and food safety regulations.
Education
Bachelor of Science - Consumer Affairs, Minor in Marketing
California State University Northridge
Northridge 12-2022
Skills
- Communication and Persuasion Skills
- Prospecting, Presentation, and Networking Abilities
- Ability to Work Independently and Collaboratively
- Thriving in a Fast-Paced Environment
- Customer Service
Timeline
Crew Member March
Trader Joe's
03.2024 - Current
Marketing Intern
Muse Media Center
08.2022 - 12.2024
Starbucks
Barista, Starbucks
05.2021 - 06.2022
Crew Member
Chick-fil-A
09.2018 - 03.2021
Bachelor of Science - Consumer Affairs, Minor in Marketing
California State University Northridge