Summary
Overview
Work History
Education
Skills
References
Timeline
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Maria Ledesma

South Jordan,UT

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions with 9 years experience. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

10
10
years of professional experience

Work History

EXECUTIVE ASSISTANT TO CEO

pclub.io
Remote
07.2023 - Current
  • Executive Assistant to CEO and CTO: Provide high-level administrative support, managing inboxes, calendars, and travel arrangements. Coordinated company-wide on-sites, overseeing travel logistics, accommodations, event spaces, while recommending and implementing process improvements to enhance team efficiency and executive bandwidth.
  • Accounts Payable and Receivable: Lead financial processes, including creating invoices, tracking payments, managing vendor relations, and ensuring timely payment collection. Collaborated with sales to ensure correct contract updates and upsell invoicing.
  • Customer Support Specialist: Managed customer support operations, resolved technical issues, handled inquiries, and collaborated with marketing and sales to improve customer satisfaction. Managed LinkedIn tasks on behalf of the CEO.
  • Marketing Assistant: Assisted with webinar setup, managed vendor payments, created software subscriptions, and coordinated Zoom meetings for marketing events.
  • HR Assistant: Assisted with HR tasks including onboarding, policy updates, compliance, and responding to employee inquiries, ensuring smooth daily HR operations.
  • Sales Admin: Helped set up sales processes, assisted with contracts, sent leads from customer support, set up prospecting meetings, and sent emails on behalf of the CEO to prevent B2B churn.

EXECUTIVE ASSISTANT TO CRO

Education Advanced
, Remote
06.2021 - 07.2023
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for the CRO.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Managed and tracked expenses to meet company budget requirements.

SALES ADMINISTRATOR/SALES ENABLEMENT ASSISTANT

SwipeClock
, Remote
05.2015 - 08.2019
  • Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
  • Developed promotional materials such as flyers, brochures, presentations. for upcoming events or campaigns.
  • Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
  • Organized trade shows or exhibitions showcasing the company's products and services while also providing technical assistance during these events.
  • Managed client meeting logistics, secured venues and served as main liaison for sales activities.
  • Tracked, reconciled and recorded monthly expense reports and credit card statements.

Education

High School Diploma -

Park City High School
Park City, UT
06-2010

Skills

  • Travel administration
  • AR/AP
  • Conference planning
  • Schedule & calendar planning
  • SOFTWARE:
  • Salesforce
  • Slack
  • LinkedIn
  • Adobe Acrobat
  • Microsoft 365
  • Zoom
  • G-Suite
  • Chat GPT, Otter AI
  • Calendly

References

References available upon request.

Timeline

EXECUTIVE ASSISTANT TO CEO

pclub.io
07.2023 - Current

EXECUTIVE ASSISTANT TO CRO

Education Advanced
06.2021 - 07.2023

SALES ADMINISTRATOR/SALES ENABLEMENT ASSISTANT

SwipeClock
05.2015 - 08.2019

High School Diploma -

Park City High School

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Maria Ledesma