Maria Ledesma Arreola
San Jose,WA
Summary
A dynamic leader with proven success in maximizing sales and minimizing shrinkage at Plaza Jewelers through exceptional customer service and adherence to best practices. Skilled in POS systems and hourly shift management, Excel in fostering positive customer relationships and mentoring staff to surpass objectives. The approach combines strategic sales strategies with a friendly, positive demeanor to drive achievement and growth.
Overview
6
6
years of professional experience
Work History
Retail Store Sales Manager
Plaza Jewelers
01.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
California Check Cashing Stores
05.2019 - 03.2020
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Andrew Hill High School
San Jose, CA06-2008
Skills
- Hourly shift management
- Promotional planning
- Store operations
- Shift checklists
- Policies and procedures
- Bank deposit procedures
- POS systems
- Sales strategies
- Customer service
- Supply ordering
- Friendly and positive
Languages
Spanish
Professional Working
Software
Excell, microsoft, quickbooks
Timeline
Retail Store Sales Manager
Plaza Jewelers
01.2022 - Current
Assistant Store Manager
California Check Cashing Stores
05.2019 - 03.2020
High School Diploma -
Andrew Hill High School
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