MARIA LEDEZMA
Lake Placid High School
Lake Placid,FL
21
years of professional experience
Knowledgeable Educator with experience in substitute teaching. Engaged students through interactive lessons while fostering a positive classroom environment. Demonstrated adaptability and effective classroom management.
Work History
Spanish 1 & 2 Teacher
3 Years 8 Months- Implemented interactive activities to promote language acquisition among diverse student groups.
- Developed engaging lesson plans to enhance student understanding of Spanish language and culture.
- Conducted assessments to evaluate student progress, modifying instruction for individual learning styles.
- Collaborated with colleagues to integrate cross-curricular content into Spanish instruction, enriching classroom experience.
Kindergarten Teacher
1 Year 10 Months- Instructed Kindergarten students in reading, language arts, math, science, and social studies
- Developed engaging lesson plans to enhance children's learning experiences.
- Implemented behavior management strategies to promote positive classroom dynamics.
- Collaborated with parents to support student development and address concerns.
Substitute Teacher
9 Years 9 Months- Long-Term Substitute teacher at LCE (2021-2022)
- Long-Term Substitute Science teacher at APMS (2020-2021)
- Long-Term Science/Spanish teacher at APHS (2019-2020)
- Long-Term Substitute teacher at APHS (2016-2017)
- Long-Term Substitute teacher at SHS (2014-2015)
- ESE Long-Term Substitute teacher at LPMS (2012-2013)
- Work with staff and attend IEP meetings with students (APHS, SHS, LPMS, & LPHS)
- Executed clerical duties efficiently.
- Served as receptionist and switchboard operator at District Office, greeting visitors and handling phone inquiries
HR/Administrative Assistant
5 Months- Recruited potential candidates for the agriculture business.
- Processed new hire and PAN forms for layoffs, terminations, medical leaves, and pay changes, ensuring compliance and accurate record-keeping.
- Assembled new hire packets to include orientation material
- Reviewed and imported time and attendance data from field to payroll, facilitating timely and accurate employee compensation.
- Processed referrals from the state unemployment office and filled out employment verifications
- Processed invoices working with department managers for proper GL coding and approvals
- Coordinated basic administrative duties including purchasing, food safety compliance reporting, audit reporting, auto and employee injury claims, and filing to support smooth operations.
- Completed training on Oracle, Black Box, and Data Track systems.
Management Trainee/Leasing Consultant
7 Months- Managed leasing, outreach marketing, and maintenance of positive resident relations
- Assisted prospective residents with questions and tours of model apartments
- Processed paperwork and leases for new move-ins and current occupant renewals
- Supported property manager in coordinating move-outs and conducting inspections of vacant and occupied units
- Collaborated with property manager on processing rent deposits and addressing delinquent collections
- Worked with maintenance staff to ensure all work order requests are completed
- Completed training on Esite, Resident Check, and Bluemoon software systems
- Performed other basic administrative duties (i.e. answering phones, filing, etc.)
Leasing Consultant/Renewal Specialist
1 Year 3 Months- Assisted prospective residents with questions and tours of model apartments and townhomes
- Processed paperwork and leases for new move-ins and current occupant renewals
- Executed leasing and outreach marketing strategies, maintained positive resident relations, and assisted in auditing resident files to ensure compliance
- Collaborated with property manager on rent deposits and collection of delinquent accounts, contributing to improved cash flow
- Conducted inspections of vacant and occupied units with property manager to ensure adherence to quality standards and prepare for leasing
- Worked with maintenance staff to ensure all work order requests are completed
- In charge of scheduling various contractors to complete work on vacant and occupied units
- Trained on Yardi systems, LexisNexis, and Bluemoon
- Experienced in Tax Credit Properties for 5 consecutive months and knowledgeable with Tax IncomeCertifications
Team Leader/Sales CSR
1 Year 6 Months- Completed 5 day customer service/Aon Integramark training class
- Resolved customer issues with debt cancellation for CITI-Macy's, Wachovia, Wells Fargo, GE Money, U.S. Bank, and POS Support Programs
- Displayed strong interpersonal skills to foster positive relationships with customers to build productive relationships, resolved complex issues and won customer loyalty
- Handled challenging customer interactions with professionalism and empathy with tact and ease
- Provided floor support, answered agent inquiries, and documented customer complaints through escalation forms to enhance service quality
- Answered incoming calls to assist customers with enrollments, cancellations, and benefit initiation requests
- Demonstrated urgency in fast-paced call center environment to effectively address customer needs and maintain service levels
- Recognized for dedication to delivering outstanding customer service consistently of providing exceptional customer service
- Achieved consistent performance benchmarks in speed, accuracy, and volume to ensure high standards of customer service
Office Manager
1 Year 9 Months- Supervised 10 employees, ensuring efficient operations and team cohesion
- Coordinated office activities, maintained supplies, and prepared direct mailings and correspondence to support organizational communication
- Managed opening and closing procedures for the facility.; managed daily cash and inventory
- Handled large sums of bank deposits and managed payroll for subcontractors, ensuring accuracy and timely payments
- Greeted visitors and determined the purpose of their visit.
- Arranged meetings and scheduled appointments (i.e. service work between builders and homeowners).
- Prepared paperwork for outgoing faxes and packages and managed shipping and receiving activities
- Prepared drywall proposals for builders and project managers
Education
Bachelor of Business Administration - Management
Temporary Spanish Certification - K-12
EPI program
Skills
Bilingual proficiency
Communication skills
Microsoft Office proficiency
Payroll software knowledge
Accounts receivable and payable
Curriculum development
Multitasking and typing
Team collaboration
Flexible
reliable
and energetic
Student engagement
Timeline
Spanish 1 & 2 Teacher
Lake Placid High School
09.2022 - 05.2026Read More
Kindergarten Teacher
Saint Catherine Catholic School
08.2017 - 06.2019Read More
Substitute Teacher
School Board of Highlands County
08.2012 - 05.2022Read More
HR/Administrative Assistant
Reiter Affiliated Companies
10.2011 - 03.2012Read More
Management Trainee/Leasing Consultant
RAM Partners, LLC
11.2010 - 06.2011Read More
Leasing Consultant/Renewal Specialist
First Communities Management, Inc.
07.2009 - 10.2010Read More
Team Leader/Sales CSR
Ryla Teleservices, Inc.
01.2008 - 07.2009Read More
Office Manager
Charter Drywall Atlanta, Inc.
08.2005 - 05.2007Read More
Pasco Hernando State College
Temporary Spanish Certification from K-12
Read More
Kennesaw State University
Bachelor of Business Administration from Management
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