Maria Lee
Atlanta,GA
Summary
Results-driven healthcare professional with 10+ years of experience in clinical and administrative operations across primary care, urgent care, and specialty care settings. Over 3 years of management experience overseeing three medical offices in the Atlanta area. Proven ability to handle results in a state of crisis. Multiple tasks executed including hiring, and developing professionals, staff supervision, daily operations, and managing employees scheduling. Strong background in workflow optimization, patient care coordination, EMR systems, prior authorizations, and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Float/Travel Certified Clinical Medical Assistant
Arthritis & Rheumatology Center PC
Decatur, GA
02.2026 - Current
- Provide cross-functional clinical support across multiple locations
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Oriented and trained new staff on proper procedures and policies.
- Perform vitals, ROS, patient intake, X-rays, phlebotomy, and injections
- Assist with specialty medications and prior authorization
- Managed inventory of medical supplies, ensuring availability while minimizing waste.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor procedures, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in patient intake and data entry using electronic health record (EHR) systems such as ECW
- Prepared examination rooms by sanitizing equipment and organizing supplies for efficiency.
- Supported healthcare providers during patient examinations, documenting findings accurately.
Lead Certified Clinical Medical Assistant
Yager Family Medicine & Immediate Care
Atlanta, GA
12.2022 - 02.2024
- - Supported daily clinic operations and patient flow
- - Managed prior authorizations and medication compliance programs
- - Perform IV therapy, lab processing, and clinical procedures
- Supervised daily operations of medical assistants, ensuring efficient patient flow and high-quality care.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Evaluated and processed prior authorization requests for medical services, ensuring compliance with policies.
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Monitored client progress to make necessary adjustments for client success.
- Supported aftercare planning for continued recovery after treatment.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Conducted quality assurance checks on testing methods to ensure reliability and validity of results.
- Used sample prep equipment to prepare for drug tests.
Clinical Manager / Lead MA Supervisor/CCMA
AllCare Family Medicine & Urgent Care
04.2019 - 12.2022
- Led clinical staff in implementing best practices for patient care and operational efficiency.
- Developed training programs to enhance team skills and improve service delivery.
- Streamlined patient intake processes, reducing wait times and increasing satisfaction rates.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Oversaw recruiting, hiring, onboarding, and evaluation of all members of staff, not limited to Front desk staff, phlebotomist and Medical assistants contributing to a high-performing team environment.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored all phone calls and scheduled appointments.
- Selected, promoted and terminated staff members.
- Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
- Streamlined patient admission and discharge processes, enhancing patient satisfaction and operational efficiency.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Oversaw inventory management, ensuring timely procurement of medical supplies and equipment.
- Oversaw daily operations of the three clinics, ensuring smooth workflow and timely completion of tasks.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved operational issues swiftly, maintaining high standards of service quality and customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with cross-functional teams to optimize the coding process with ICD-10 and billing for our office, resulting in improved accuracy and quality.
Education
Bachelor of Science - BSN, RN
Chamberlain University
Atlanta, GA12-2027
Bachelor of Science - Business Management W/Certification in Leadership
University of Phoenix
Tempe, AZ01-2028
Skills
- Clinical operations, leadership
- EMR (Epic, Athena, ECW)
- phlebotomy, IV therapy, injections
- X-ray
- Prior authorizations (PA)
- Staff training
- inventory management
- HIPAA compliance
- Patient scheduling
- Client/Patient service
- Medical terminology knowledge
- Direct patient care
- Phlebotomy
- Patient relations/Patient conflict resolution
Certification
CCMA (NHA) Expires 02/12/2028 CPT (NHA) Expires 03/08/2028, CPR (BLS) Expires 12/01/2027
Timeline
Float/Travel Certified Clinical Medical Assistant
Arthritis & Rheumatology Center PC
02.2026 - Current
Lead Certified Clinical Medical Assistant
Yager Family Medicine & Immediate Care
12.2022 - 02.2024
Clinical Manager / Lead MA Supervisor/CCMA
AllCare Family Medicine & Urgent Care
04.2019 - 12.2022
Bachelor of Science - BSN, RN
Chamberlain University
Bachelor of Science - Business Management W/Certification in Leadership
University of Phoenix