Maria Leon
Sanford,FL
Summary
Knowledgeable Operations Manager with a solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Have demonstrated strategic planning and problem-solving proficiency, ensuring continuous improvement and operational excellence.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. A hardworking and passionate job seeker with strong organizational skills eager to secure a Store manager position. Ready to help the team achieve company goals.
Overview
31
31
years of professional experience
Work History
Operations Manager
TJX Corporation - Marshalls
08.2010 - Current
- Commenced career as a regular customer service floor associate with various promotions during the first year
- Transferred to Texas and worked way through all leadership roles until becoming an Assistant Manager in 2018
- Trained as an Operations Manager although, have also worked as a Merchandise Manager to accommodate the Business
- Create all associate work schedules to run a successful day-to-day door-to-floor.
- Drive for results daily which include but are not limited to Sales, OSAT scores, Charity events, and the Store Loyalty Program.
- Drive Associate Morale by following the company's Open Door Policy therefore maintaining a Green Culture
- In charge the backstock productivity, front-of-store customer engagement, Cash Office procedures, Hiring and Training and mentoring, supply Orders, Fun activities all Operations responsibilities
Production Manager
Priority Services Inc. International Mail and Fulfillment
04.1994 - 02.2011
- Hired as a receptionist, learned all aspects of the business to move up to Production Manager
- Supervised and organized daily work scheduled for all employees
- Met with existing and potential clients to analyze and offer the correct service needed for their business needs
- Maintained communication with over 100 customers regarding the needs of the business, including all aspects of the accounts
- Coordinated all logistic pick-ups and deliveries of client orders
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Banking/Teller - Banking/Teller
Instituto de Banca y Comercio
Ponce, PR05.1988
High School Diploma - Small Business Management Course
Ramon J. Davila
Coamo, PR07.1985
Skills
- Computer literacy
- Logistics Management
- Leadership Experience
- Operations management
- Problem-solving
- Customer service
- Team leadership
- Operational efficiency
- Operations monitoring
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
TJX Corporation - Marshalls
08.2010 - Current
Production Manager
Priority Services Inc. International Mail and Fulfillment
04.1994 - 02.2011
High School Diploma - Small Business Management Course
Ramon J. Davila
Banking/Teller - Banking/Teller
Instituto de Banca y Comercio
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