Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maria Leone

Peabody,MA

Summary

Cross-functional, multi-talented professional with 12 years' experience in administrative support and customer service within various industries. Skills include administration, record maintenance, data collection, appointment processing, client screening, legal documentation management, data analysis, implementing policies and procedures, and achieving immediate and long-term goals and meeting operational requirements. Adept at managing multiple projects productively to provide exceptional client/attorney support while meeting critical deadlines with enthusiasm. Superior attention to detail, proactive and confident with exceptional ability to make sound decisions, as well as resourceful and meticulous in multitasking, organizational skills, planning and execution, and compiling confidential information and preparing correspondence. Effectively collaborate with both teams and individually with exceptional written and verbal communication skills.

Overview

10
10
years of professional experience

Work History

Senior Teller

Digital Federal Credit Union
Burlington, MA
06.2022 - Current
  • Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
  • Provide support to customers with inquiries regarding their accounts.
  • Balance cash drawer daily and ensured accuracy of all transactions.
  • Perform periodic audits on teller operations to ensure compliance with bank policies and procedures.
  • Develop strong relationships with customers by providing exceptional customer service.
  • Resolve customer complaints in a timely manner to maintain high customer satisfaction ratings.
  • Coach and mentored junior tellers on best practices for customer service and processing transactions.
  • Analyze customer data to identify cross-selling opportunities for additional products or services offered by the bank.

Customer Service Representative

Department of Revenue
04.2018 - 06.2022
  • Promote positive customer relationships by performing various duties necessary to collect the revenues required to support the children of the Commonwealth
  • Ability to accurately and intelligently explain rules, regulations, policies, procedures, and agency functions
  • Service and handle various inter and intra complex questions with complete resolution
  • Communicate with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax, or in-person
  • Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Knowledge of safeguarding customer information
  • Ability to review customer financials accurately and efficiently
  • Collect fees by performing credit card transactions, reconcile receipts with revenue control.

Customer Service Representative

Mass Department of Transportation
02.2016 - 04.2018
  • Promote positive customer relationships by performing various duties necessary to complete branch transactions
  • Collect fees (cash and checks) and perform credit card transactions, reconcile receipts with revenue control
  • Ability to accurately and intelligently explain rules, regulations, policies, procedures, and agency functions
  • Service and handle various inter and intra complex questions with complete resolution for various title and registration transactions
  • Knowledge of document authenticity and security verification, as well as the ability to maintain accurate precise records
  • Communicate with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax, or in-person; administer vision tests in accordance with agency policy
  • Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.

Senior Teller/ Customer Service Representative

East Boston Savings Bank
01.2014 - 02.2016
  • Promote positive customer relationships by performing various duties necessary to complete branch transactions
  • Fast-paced and high volume cash handling
  • Represented the bank to customers with courtesy, friendliness, and assurance
  • Provide backup assistance to branch management team and other branch departments as needed
  • Met sales and customer goals productively building relationships, opening complete Package Solutions, cross-selling accounts and services
  • Assisted in training new colleagues while monitoring and evaluating their initial progress and report feedback to branch management
  • Monitored and/or ensured compliance with Federal and State laws and regulations (Bank Secrecy Act and Anti-Money Laundering) operation policies and procedures, maintained safe deposit box area, and supported other sales associates.

Education

High School Diploma -

Revere High School
Revere, MA
05-2007

Skills

Cash handling expertise

Advanced clerical knowledge

Time Management

Data Entry

Professional Phone Etiquette

Meticulous Attention To Detail

Organizational skills

Exceptional communication skills

Multi-task ability

Microsoft Office Suite (Word, Excel, Access, PowerPoint)

References

References available upon request.

Timeline

Senior Teller

Digital Federal Credit Union
06.2022 - Current

Customer Service Representative

Department of Revenue
04.2018 - 06.2022

Customer Service Representative

Mass Department of Transportation
02.2016 - 04.2018

Senior Teller/ Customer Service Representative

East Boston Savings Bank
01.2014 - 02.2016

High School Diploma -

Revere High School
Maria Leone