Maria Leon Guerrero
Hagatna,GU
Summary
Community bank executive with 15+ years experience and a record of delivering exceptional results. Visionary leader and change agent with the ability to motivate cross-functional teams in achieving strategic objectives. Analytical and data-driven approach to problem solving. Strong network of contacts throughout private sector, government, and non-profit, developed through years of business development and community service.
Overview
15
15
years of professional experience
Work History
Executive Vice President & Chief Operating Officer
Bank Of Guam
03.2019 - Current
- Helped grow net profits from $16.2 million in 2019 to $30 million in 2023, while simultaneously improving asset quality and capital position.
- Built the foundation for a performance-driven culture, including quarterly performance appraisals, critical drivers for all employees, and reinforcement of core values and behaviors.
- Developed strategic parterships to outsource critical IT functions and pave the way for cloud computing and digital transformation.
- Established leadership development program for top performers.
Executive Vice President, Retail & Card Services
Bank Of Guam
01.2016 - 02.2019
- Developed and launched multi-year branch transformation plan impacting all aspects of branch experience including people, process, technology, network, design, and sales/marketing.
- Along with Interim CEO, led Bank through brand refresh effort introducing brand essence, brand promise, and revitalized logo.
Director of Card Services
Bank Of Guam
05.2014 - 12.2015
- Enhanced organizational structure, job roles, and career advancement opportunities within division, resulting in improved employee productivity and morale.
- Detected and held vendor accountable for material billing errors in excess of $2MM.
- Challenged Visa Worldwide on unfair interchange rules, resulting in concession bonus award of $650M.
Six Sigma Champion and Strategic Planning Officer
Bank Of Guam
04.2011 - 04.2014
- Built the Bank's first true Project Management Office. Developed policy and procedures mirroring best practices from the Project Management Institute. Two PMP certifications obtained within the first year.
- Reduced project delivery timeframe from years to months, while significantly improving requirements satisfaction, user adoption, and number of defects.
Credit Officer, Corporate Banking Group
Bank Of Guam
11.2010 - 04.2011
- Served as primary point of contact for corporate clients to meet banking needs. Handled all aspects of commercial lending to include underwriting, servicing, and collections.
- As Six Sigma Green Belt, delivered significant reduction in cycle time and error rate for credit card processing.
Management Trainee
Bank Of Guam
11.2009 - 11.2010
- Completed comprehensive rotation through all aspects of commercial banking including branch operations, retail banking, mortgage banking, commercial banking, collections, central proof, internal audit, compliance, marketing, human resources, accounting, and wealth management.
Education
Graduate Banking Program -
Pacific Coast Banking School
Seattle, WA09.2017
Master of Business Administration -
Michael G. Foster School of Business
Seattle, WA06.2009
Bachelor of Arts - International Studies
University of Washington
Seattle, WA05.2001
Skills
- Business Strategy
- Performance Culture
- Leadership and Mentoring
- Corporate Finance
- Sales Administration
- Credit Administration
- Digital Banking
- Cards and Payments
Affiliations
- Guam Women's Chamber of Commerce, Treasurer
- Guam Foundation for Public Education, Chairwoman
- Sanctuary Incorporated of Guam, Chairwoman
- Hagatna Restoration and Redevelopment Authority, Chairwoman
- I Fanlalai'an Oral History Project, Principal Member
Timeline
Executive Vice President & Chief Operating Officer
Bank Of Guam
03.2019 - Current
Executive Vice President, Retail & Card Services
Bank Of Guam
01.2016 - 02.2019
Director of Card Services
Bank Of Guam
05.2014 - 12.2015
Six Sigma Champion and Strategic Planning Officer
Bank Of Guam
04.2011 - 04.2014
Credit Officer, Corporate Banking Group
Bank Of Guam
11.2010 - 04.2011
Management Trainee
Bank Of Guam
11.2009 - 11.2010
Graduate Banking Program -
Pacific Coast Banking School
Master of Business Administration -
Michael G. Foster School of Business
Bachelor of Arts - International Studies
University of Washington
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