Maria Lepri
Keithville,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Office Manager
Roy's Appliance Repair
11.2019 - 10.2022
- Mapped technicians schedule each day, making sure parts were in and jobs confirmed in a way that was sensible and in turn saved 5% in fuel costs.
- Revised all documents that were used including contracts, sales forms, receipts, invoices, and service logs to be more polished and professional.
- Built a team atmosphere between all employees and motivated them to get involved in working to find more efficient ways of getting machines finished and paid for increasing output by 35%.
- Processed technicians service log after calls, researched parts needed and performed cost comparisons between vendors and negotiated prices, trimming 7% off parts bill.
- Provided personalized service to each customer, actively listening to their complaints, problem-solving to find solutions while remaining sensitive to their situation.
- Developed positive working relationships with 4 prominent home vendor companies leading to 35% more service calls.
Customer Service Representative
Mr. Appliance
01.2018 - 08.2019
- Handled inbound customer calls for appliance repair, ascertained what the problem was and notated customer file, and scheduled a service call
- Mapped route for scheduled jobs, adjusted when needed, and distributed parts and invoices for completion of the job
- Developed and maintained a system for inventory integration for a medium size warehouse of parts and a database to locate needed parts, stopping duplicate ordering which cut part costs by 8%
- Integrated inventory into the neighborly global network increasing sales by 5%.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Affiliate Manager/Transportation Specialist
First Class Limousine
02.2014 - 03.2018
- Answered multiple phone lines and met with walk-in customers, ascertained what their transportation needs were, suggested proper vehicles for that specific occasion, and secured deposit and booking.
- Recruited high-quality affiliates in other cities to service our customers at with matching level of service to clients, expanding company reach and increasing sales by 15%. Recruited high-quality affiliates in other cities to service our customers at
- Maintained driver and fleet information in accordance with DOT regulations and scheduled maintenance and inspections when they were needed.
- Represented First Class Limousine at multiple bridal events and built relationships with other vendors and spoke with and booked wedding parties.
Education
Some College (No Degree) - Business Administration And Management
Seton Hall University
South Orange, NJNo Degree - Business Management
Bossier Parish Community College
Bossier City, LA05.2025
Skills
- Needs Assessment
- Documentation and control
- Operations Management
- Workflow Planning
- Scheduling and Coordinating
- Problem Resolution
- Customer Retention Strategies
- Warranty Service
- Customer Relationship Management (CRM)
- Conflict Resolution
- Customer satisfaction measurement
- Route Management
- Teamwork and Collaboration
- Client Relations
- Product and service knowledge
Timeline
Office Manager
Roy's Appliance Repair
11.2019 - 10.2022
Customer Service Representative
Mr. Appliance
01.2018 - 08.2019
Affiliate Manager/Transportation Specialist
First Class Limousine
02.2014 - 03.2018
Some College (No Degree) - Business Administration And Management
Seton Hall University
No Degree - Business Management
Bossier Parish Community College