Maria Lewis-Lopez
Phoenix,AZ
Summary
Medical receptionist with over 26 years of experience in education and customer service, demonstrating strong leadership and collaborative skills. Expert in special education, curriculum development, and inventory management, with a proven ability to implement strategic goals and foster a supportive environment. Committed to leveraging extensive expertise to enhance team performance and drive organizational success.
Overview
26
26
years of professional experience
Work History
Medical Receptionists
mountain Park Health Center
01.2022 - Current
- Train new receptionists on office protocols and software usage, improving team performance and reducing onboarding time by 25%.
- Collaborate with medical staff to streamline communication between departments, ensuring timely patient care and reducing wait times.
- Manage appointment scheduling and check-in processes using electronic health record systems.
- Greet and assist an average of 100 patients daily, ensuring a warm and welcoming atmosphere that improves patient satisfaction.
- Develop mentorship program, enhancing engagement and cohesion.
- Foster open communication, boosting workforce motivation.
- Mentor team to bridge departmental gaps for cohesive operations.
- Encouraged a culture of continuous learning by providing constructive feedback, enhancing team skills and confidence in handling complex inquiries.
Para Professional 3
Roosevelt School District
08.1999 - 01.2022
- Conferred with IEP team to assist in evaluating special education student progress.
- Attended meetings and in-service presentations to acquire information relative to job functions.
- Implemented behavioral plans designed by IEP team.
- Provided positive and nurturing support while attending to students' physical, personal and emotional needs.
- Observed students' performance and recorded relevant data to assess progress.
- Prepared lesson materials, bulletin board displays, exhibits, equipment and demonstrations.
- Covered for receptionist and administrative team members by answering telephone and distributing mail.
- Collaborated with teachers, psychologists and social workers to establish goals, strategic plans and objectives.
Shift Team Leader
Eggers at Gilbert
05.2021 - 07.2021
- Served product
- Inventory
- Handled a high volume of customers regularly
- Took orders
- Opened and closed
- Handled sales
- Stocked product
- Customer service
- Managed cash, check, credit orders
- Maintained a clean work area
- Prepared food
- Guided staff Coordinated staff schedules and training sessions, fostering teamwork and improving operational efficiency during peak hours.
Team Leader
Target
03.2005 - 05.2007
- Order product
- Pricing
- Stocking
- Customer service
- Cashier
- Supervisor of 5+ employees
- Inventory control
- Shipping and receiving
- Order product from vendors
- Purge old product
- Signing
- Planogram
Education
No Degree - AECE/ SPED
Northern Arizona University
Phoenix, AZAA - Early Childhood Special Education
South Mountain Community College
Phoenix, AZ05.2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Appointment setting
- Insurance verification
- Microsoft office
- Patient registration
- Workflow optimization
Timeline
Medical Receptionists
mountain Park Health Center
01.2022 - Current
Shift Team Leader
Eggers at Gilbert
05.2021 - 07.2021
Team Leader
Target
03.2005 - 05.2007
Para Professional 3
Roosevelt School District
08.1999 - 01.2022
AA - Early Childhood Special Education
South Mountain Community College
No Degree - AECE/ SPED
Northern Arizona University