Maria Likely
Pensacola,FL
Summary
Detail-driven and confident accounting professional with excellent critical thinking skills and analytical capabilities with over 4 years experience in Patient care setting and over 30 years customer service experience.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Miguel's Mexican restaurant
08.2024 - 11.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Effectively upsold menu items to increase sales revenue by 80%
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Managed cash transactions accurately and efficiently using POS system
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
Scheduler
Coastal Vascular
08.2023 - 04.2024
- Answer a large volume of phone calls for entirety of work shift assigned
- Relay any questions or concerns regarding findings and/or disease to RN / APRN for advanced follow up and patient care
- Place patient in necessary recall for follow up per doctor directive
- Research doctors orders, previous imaging studies, and clinical notes when needed
- Confirm patients appointments, verified insurance information, and demographics
- Document notes when accessing a patient account
- Maintain patient confidentiality
Front Desk Patient Service Representative
Henghold Skin Health & Surgery Group
04.2022 - 08.2023
- Performs opening and closing clinic duties
- Greets patients, check patient in for their appointment and verifies insurance
- Scan documents into electronic health record system
- Respond and complete assigned tasks
- Maintain tidiness of waiting area and reception counter throughout the day
- Check schedules for added, canceled, and no-show appointments throughout the day
- Schedule follow-up appointments as needed
- Order clinic office supplies
- Sell and track cosmetic products
- Distribute mail
- Prepared for next day scheduled appointments
Patient Relations Representative
Gastro Health
01.2022 - 06.2022
- Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers
- Schedule, confirm, and cancel office appointments as patients call in
- Work on referrals and import demographics from patient portal
- Pick up voicemail messages on a daily basis
- Verify patients health plan benefits & obtain authorization, if needed
- Assist patients with questions and/or concerns regarding procedures
- Request medical records from doctors and hospitals
- Call-in new prescriptions and refills and obtain authorization if necessary
- Obtain lab results including stat requests
- Other duties as assigned
Multi Service PA2 Customer Service Representative
Capgemini
01.2020 - 02.2022
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Personal Finance Specialist II
Navy Federal Credit Union
04.2013 - 04.2019
- Collect on past due Consumer Loans and Credit Card accounts via their checking or savings account, ACH or WUQC
- Provides consumer credit counseling and debt management services to Navy Federal members
- Analyze members debt to Navy Federal and to their other creditors to help develop a budget and determine if they qualify for the Outside Debt Management Program
- Computed payment offers to creditors, intervening and negotiating to extend, consolidate, refinance and/or restructure credit terms and conditions for debt repayment
- Conducted classes and workshops on personal finance management
- Mentored new hires to set an example on how to deliver Excellent Member Service
Education
High school diploma -
Pensacola High School
Pensacola, FL05.1997
Skills
- Insurance Eligibility Verification
- Payment Processing
- Effective Team Coordination
- Project Leadership
- Efficient Appointment Coordination
- Detail-Oriented Data Entry
- Proficient in MS Office
- Clerical Support
- Experienced in QuickBooks Management
- Paylocity System Knowledge
- Patient Data Management Expertise
- EHR System Proficiency
- Accounts Receivable Management
- Batch Processing Management
- Clear Interpersonal Communication
Timeline
Server/Bartender
Miguel's Mexican restaurant
08.2024 - 11.2024
Scheduler
Coastal Vascular
08.2023 - 04.2024
Front Desk Patient Service Representative
Henghold Skin Health & Surgery Group
04.2022 - 08.2023
Patient Relations Representative
Gastro Health
01.2022 - 06.2022
Multi Service PA2 Customer Service Representative
Capgemini
01.2020 - 02.2022
Personal Finance Specialist II
Navy Federal Credit Union
04.2013 - 04.2019
High school diploma -
Pensacola High School
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