Maria Listur - Menendez
Student
Coconut Creek,FL
Summary
I have over 15 years of experience in an administrative environment. I am bilingual in Spanish and English. I am experienced in handling a wide range of administrative and executive support-related tasks, and I am able to work independently with little or no supervision. I am exceedingly well organized and flexible and enjoy the administrative challenges of supporting an office of diverse people and programs. I have the ability to interact with staff at all levels in a fast pace environment. I can work under pressure, remaining flexible, proactive, resourceful, and efficient, with high professionalism and confidentiality. I have strong decision-making ability and attention to detail.
Overview
15
15
years of professional experience
Work History
Bookkeeping Assistant
SCD Development
Fort Lauderdale, FL
01.2020 - 04.2021
- Maintained inventory of office supplies and placed orders.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
Office Manager
Pompano Beach Internal Medicine
Pompano Beach, FL
08.2016 - 05.2019
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed office operations while scheduling appointments for department managers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated special projects and managed schedules.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained computer and physical filing systems.
- Improved safety procedures to promote employee well-being and safety and protect the company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep the business operating within budget.
- Updated reports, managed accounts, and generated reports for the company database.
Personal Banker Officer
Wells Fargo Bank, N.A.
Fort Lauderdale, FL
06.2010 - 06.2016
- Processed customer payments and account setup charges.
- Presented new and additional products and services to existing customers.
- Verified customer identity and reviewed documentation for accuracy.
- Backed up the teller team by handling the needs of new and existing customers at the main counter.
- Adapted products and services to suit customers' changing financial circumstances.
- Greeted customers and delivered information about new account processes.
- Provided customers with additional information regarding account services.
- Monitored the accuracy of customer information in the system.
- Interviewed customers to obtain information needed for opening new accounts or renting safe deposit boxes.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals, and transfers.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening accounts or renting safe deposit boxes.
- Analyzed customers' financial information to deliver personalized account guidance.
- Keyed customer contact information and payment data into the system, carefully observing corporate confidentiality procedures.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Front Desk Management
Prospect Finance
West Palm Beach, FL
10.2009 - 06.2010
- Resolved customer problems and complaints.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled assignments independently with good judgment and critical thinking skills.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Collected Loan payments, processed transactions, and updated relevant records.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
Lead Bank Teller
Riverside Bank Of Central Florida
West Palm Beach, FL
01.2006 - 10.2009
- Trained new hires on customer service policies and procedures.
- Created a teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan, and other payments and posted to accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Investigated and promptly resolved issues with patron accounts.
- Calculated fees due, interest, and change for customer transactions.
- Counted, verified, and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Wrote and distributed customer correspondence.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans, and other bank products.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Bachelor of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL05.2025
Associate of Arts - Social Work
Broward Community Collage
Broward, FL12.2018
Skills
- Customer Relations
- Maintaining Accounting Ledger
- Bookkeeping Procedures
- Budget Planning and Analysis
- Confidential Document Control
- Fund Accounting Software
- Client Rapport-Building
- Correspondence Management
- Data Communications
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Transaction Coding
- Precision and Accuracy
- Vendor Invoice Input
- Proficient in Word, Excel, Access, Outlook, PowerPoint, Quickbooks
Timeline
Bookkeeping Assistant
SCD Development
01.2020 - 04.2021
Office Manager
Pompano Beach Internal Medicine
08.2016 - 05.2019
Personal Banker Officer
Wells Fargo Bank, N.A.
06.2010 - 06.2016
Front Desk Management
Prospect Finance
10.2009 - 06.2010
Lead Bank Teller
Riverside Bank Of Central Florida
01.2006 - 10.2009
Bachelor of Social Work - Social Work
Florida Atlantic University
Associate of Arts - Social Work
Broward Community Collage
Similar Profiles
Nathaniel ManningNathaniel Manning
Production Associate at Sustainable Community Development (SCD Probiotics)Production Associate at Sustainable Community Development (SCD Probiotics)
Sebabatso Princess NdabaSebabatso Princess Ndaba
Peer Educator/Helper at North-West University Vaal Triangle Campus (SCD)Peer Educator/Helper at North-West University Vaal Triangle Campus (SCD)
Anthony BrittAnthony Britt
Cable Technician at SCD Information TechnologyCable Technician at SCD Information Technology
Kristen GarciaKristen Garcia
Project Manager Patient Experience at Mass General BrighamProject Manager Patient Experience at Mass General Brigham
Leslie JacksonLeslie Jackson
Teacher K-6 at Broward County Public SchoolsTeacher K-6 at Broward County Public Schools