Maria Littleton
Las Vegas,NV
Summary
As a go-getter,aim to keep contributing to the company's success with 20 years in the casino hospitality industry. This has allowed room to keep growing and to have a deep thorough understanding of the expectations and the importance of integrity. The company's internal and external liability is to maintain adherence and support a secure environment of daily operation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Agent & Asst Surveillance Supervisor
Caesars Entertainment
04.2013 - Current
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Spearheaded the creation of a surveillance policies and procedures manual, ensuring uniformity in performance standards across all team members.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Contributed to facility upgrades by evaluating new technologies in the field of video surveillance, making recommendations based on cost-effectiveness and compatibility with existing infrastructure.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Sports Book Writer / Cross-Trained Keno Specialist
Various Locations
10.2008 - 06.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Encourage the adoption of new software tools that streamlined workflows across multiple departments.
- Restructured customer service process, ensuring quicker response times.
- Write approximately 59 to 100 sports tickets daily.
Surveillance Agent
Hooters Casino Hotel Las Vegas
04.2006 - 08.2008
- Monitored security cameras for improper actions by patrons and dealers.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Improved internal communication by actively participating in team meetings and sharing pertinent information regarding potential threats or vulnerabilities.
- Enhanced casino security by closely monitoring surveillance footage and identifying suspicious behavior.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Supported loss prevention efforts through rigorous observation of cash handling procedures within the casino operation.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Observed casino operations for irregular activities such as gaming and theft concerns.
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
- Aided in employee training initiatives by sharing best practices for utilizing surveillance tools to maintain a secure work environment effectively.
- Supervised and trained 4 surveillance agents every day for 12 months.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
Security & Surveillance Specialist / Dispatcher
Hard Rock Casino Hotel & Stations
02.2003 - 04.2006
- Monitored and ensured the safety of guests and staff through advanced surveillance systems
- Dispatched 45 security personnel and coordinated emergency responses
- Certified in surveillance operations, ensuring adherence to all internal and external security protocols.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Front Desk & Cashier
Texas Station
01.2002 - 04.2003
- Handled check-ins/outs, reservations, and guest inquiries with efficiency and professionalism
- Managed cash transactions, reconciliations, and maintained accurate records
- Delivered high-quality customer service, addressing guest needs promptly and effectively.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
AC & Plumbing Maintenance Dispatcher
ARS
01.2001 - 01.2002
- Coordinated AC and plumbing maintenance requests, ensuring timely service and customer satisfaction
- Managed multiple phone lines and communications via security radio and email.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Asst, Manager Retail & Special Events Coordinator
Hollywood Video
01.1999 - 06.2000
- Managed retail operations, including inventory management, sales, and customer service
- Coordinated and executed unique events, ensuring seamless operations and guest satisfaction.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
BAS Project Business Management - Project Business Management
College of South of Nevada
Las Vegas, NV10.2024
AA Criminal Justice - Criminal Justice
College of Southern Nevada
Las Vegas, NV05.2021
AAS Casino Business Management - Hospitality Administration And Management
College of Southern NV
Las Vegas, NV05.2020
Skills
- Data analysis
- Project management
- Communication
- Organization
- Problem-solving
- Bilingual
- Customer service
- Cash-handling
- Certified Dealer
- Gaming- CMS Audits
- GPA's
- Microsoft Office
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved documents by completing all surveillance gaming duties exceptions with accuracy and efficiency.
Hobbies and Interests
As a former military spouse, I enjoy volunteering my time with veterans. Feed those in need by offering my services to the food pantry for TCMI church. I enjoy reading, bike riding, dinning and traveling.
Certification
- Certified Dealer,
- Title 31
- Software
- Facial Recognition
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Agent & Asst Surveillance Supervisor
Caesars Entertainment
04.2013 - Current
Sports Book Writer / Cross-Trained Keno Specialist
Various Locations
10.2008 - 06.2019
Surveillance Agent
Hooters Casino Hotel Las Vegas
04.2006 - 08.2008
Security & Surveillance Specialist / Dispatcher
Hard Rock Casino Hotel & Stations
02.2003 - 04.2006
Front Desk & Cashier
Texas Station
01.2002 - 04.2003
AC & Plumbing Maintenance Dispatcher
ARS
01.2001 - 01.2002
Asst, Manager Retail & Special Events Coordinator
Hollywood Video
01.1999 - 06.2000
BAS Project Business Management - Project Business Management
College of South of Nevada
AA Criminal Justice - Criminal Justice
College of Southern Nevada
AAS Casino Business Management - Hospitality Administration And Management
College of Southern NV