Maria Lliteras

• Collaborate with stakeholders on all stages of asset lifecycle from requirements gathering to production releases.
• Managed a portfolio of 500 Servicing, 500 Marketing, and 850 Lending assets, ensuring full compliance with internal controls and regulatory requirements.
• Spearheaded 300+ annual projects related to asset recertification and decommissioning, achieving 100% audit readiness and successful audit outcomes.
• Maintain a continuous focus on risks and controls, ensuring that all processes and accompanying documentation adhere to established requirements and are prepared for audits. As a result, all audits for the assets under my management were successfully passed.
• Collaborate with subject matter experts (SMEs) to produce high-quality standard operating procedure (SOP) documentation.
• Conducted gap analyses and collaborated with SMEs to streamline SOPs, reducing documentation cycle time by 25%
• Facilitated stakeholder meetings and cross-functional collaborations to ensure on-time project delivery aligned with SLAs.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.

• Coordinated the transfer of assets between repositories while maintaining data integrity and compliance.
• Managed timelines for 300+ annual projects, ensuring timely deliverables in alignment with business needs.
• Conducted monthly reconciliations of over 70 unique disclosure types across regulatory frameworks such as FCRA, SCRA, and ECOA.
• Partnered with cross-functional teams to improve process design and drive innovation through continuous feedback loops.

• Analyzed and streamlined operational processes, increasing efficiency and reducing manual errors.
• Created custom reports and dashboards to support data-driven decision-making for leadership.
• Managed multiple high-impact projects simultaneously, consistently meeting aggressive deadlines.
• Collaborated on project planning with internal stakeholders to ensure successful milestone execution.

• Managed a team of 10-30 customer service/sales advisors at JPMorgan Chase, ensuring company policies were upheld and business goals were met.
• Led projects to increase customer relationships and brand loyalty, piloting new initiatives for success.
• Implemented advisor development programs and conducted employee corrective action sessions, reviews, and appraisals.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Enhanced customer satisfaction by implementing effective call monitoring and coaching strategies for team members.
• Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and personalized growth plans.