Maria L. Micheli
Round Lake,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Interior Designer
Crate and Barrel
01.2016 - 04.2024
- Working directly with customers to create customized design plans for Crate and Barrel, CB2 and Crate Kids
- Proficient in floor planner software to create 2D and 3D plans
- Ability to read floor plans
- Actively listen to the customer to identify their style and what products will meet their needs
- Drive sales by providing elevated designs in home, in store or virtually
- Coach digital designers on brand forward designs to ensure standards are met
- Previously worked in Customer Service for 1 year
Claims Technician (Contract position)
C.N.A. Financial Corporation
Chicago, IL
10.2016 - 10.2017
- Responsible for the review and payment of Commercial and Specialty bills in ACT; Invoice Payment Memo’s
- Reconciled Legal Services Law Firm invoices
- Process daily Ready to Pays in Commercial Queue to EXL or wire transfer group
- Review loss details in Team Connect, request money authorizations and case estimates
Administrative Assistant
A. Schoeneman & Co., Inc.
Lincolnwood, IL
09.2015 - 09.2016
- Company Overview: Public Insurance adjusters; specializing in fire claims and property damage
- Prepared client letters, invoices, repair contracts, estimates, coordinated all building permits
- Enter contents, structural/buildings into an estimating program; work with adjusters to completion of projects
- Managed leases and calls for two property management businesses consisting of large tenant complexes
- Public Insurance adjusters; specializing in fire claims and property damage
- Prior part time on call
Risk Coordinator
Tandem HR, Employer Services
Westchester, IL
01.2014 - 06.2015
- Manage Workers Compensation claims from start to finish
- Itemized loss reports, audits, wage reports, certificates of insurance, OSHA reporting, webinars
- Strong client, employee, and provider contact
Agency Business Administrator
Mutual of Omaha Insurance
Oak Brook, IL
02.2010 - 06.2011
- Responsible for entering all new business and balancing cash received
- Performed various office support, reports, letters, spreadsheets
- Resolved non-compliance issues with agents; followed up with providers and agents regarding underwriting
- Handled various accounting tasks; manager expense transactions, premium processing and reconciliation
Policy Analyst Insurance Assistant
Marsh USA, Inc.
Chicago, IL
11.2006 - 07.2008
- Company Overview: Agency specializing in commercial property, auto, workers compensation general liability, excess & umbrella
- Managed new and renewal policies received from offices nationwide
- Managed assignments to a team of 20 internal and 4 external policy analysts within a 24 hour turnaround time
- Analyzed new or renewal policies against the binder and the expired policy for accuracy
- Created underwriter reports weekly and communicated missing information to team leaders
- Created letters documenting contract and endorsement changes to client
- Handled phone and email inquiries from regional offices, identified and resolved problems
- Created the administrative procedural manual for policy management
- Agency specializing in commercial property, auto, workers compensation general liability, excess & umbrella
- Division Closed
Senior Paralegal, Medical Malpractice (Contract position)
Johnson and Bell, Ltd.
Chicago, IL
04.2005 - 09.2006
- Specialized in Defense Litigation and Compliance
- Summarized and prepared Subpoenas, Medical Records and Abstracted Deposition Transcripts
- Coordinated trial binder, files, and prepared medical care plans with cost breakdown
National Surplus Lines Specialist
Aon Corporation
Glenview, IL
05.2004 - 03.2005
- Company Overview: Specialized in Risk Services and Quality Control
- Conducted basic review of policies; Lloyd’s of London, affidavits, declinations, allocation lists for various state filings
- Monitored licensee information for accuracy and regulatory compliance per state
- Prepared check requests to the Department of Insurance for the payment of Surplus Lines Taxes in adherence to state deadlines
- Conducted out of state document reviews in New York
- Specialized in Risk Services and Quality Control
- Closed
Education
American Institute for Paralegal Studies -
American Institute for Paralegal Studies
03.2000
Oakton College -
Oakton College
Des Plaines, IL05.1989
Skills
- Floor Planner (Interior Design)
- Customer Management Systems
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Lotus Notes
- Access
- Publisher
- Trust and Estate Software
- WorkDay
- Claims Programs
- ACT
- Citrix Bill Review & Invoice Tracking (BRITE)
- Guidewire Claim Center
- Team Connect
- Xactimate Professional 27
- Coventry Connect
- MBP Reporting
- ABP
- Advanced computer training
- Lexis-Nexis
- BASYS
- Summation
- Contract Administration
- Insurance Regulatory Compliance
Certification
- Paralegal, 2000
- Professional Selling Skills, 1997
- Advanced Computer Training, 1993
- Total Quality Management, 1992
- Credit, Collections & Billing, 1991
- Interior Design Training, 2016
Timeline
Claims Technician (Contract position)
C.N.A. Financial Corporation
10.2016 - 10.2017
Interior Designer
Crate and Barrel
01.2016 - 04.2024
Administrative Assistant
A. Schoeneman & Co., Inc.
09.2015 - 09.2016
Risk Coordinator
Tandem HR, Employer Services
01.2014 - 06.2015
Agency Business Administrator
Mutual of Omaha Insurance
02.2010 - 06.2011
Policy Analyst Insurance Assistant
Marsh USA, Inc.
11.2006 - 07.2008
Senior Paralegal, Medical Malpractice (Contract position)
Johnson and Bell, Ltd.
04.2005 - 09.2006
National Surplus Lines Specialist
Aon Corporation
05.2004 - 03.2005
American Institute for Paralegal Studies -
American Institute for Paralegal Studies
Oakton College -
Oakton College
Similar Profiles
Sophie DriscollSophie Driscoll
Housewares Sales Associate at Crate and BarrelHousewares Sales Associate at Crate and Barrel
Tasheema BriggsTasheema Briggs
Team Lead of Visual at Crate and BarrelTeam Lead of Visual at Crate and Barrel
Joseph LousichJoseph Lousich
Sous Chef at Crate and BarrelSous Chef at Crate and Barrel
Barbara StewartBarbara Stewart
Retail Sales Associate at Crate and BarrelRetail Sales Associate at Crate and Barrel
Jesus GarciaJesus Garcia
Auto Mechanic at Mexico Mufflers and BreaksAuto Mechanic at Mexico Mufflers and Breaks