Summary
Overview
Work History
Education
Skills
Timeline
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Maria Lobo De Zetino

Toronto,Ontario

Summary

Dynamic and adaptable professional with a proven track record at Calvo Enterprises LTD, excelling in fast-paced environments through exceptional teamwork, customer service, and problem-solving skills. Elevated customer satisfaction and team performance at Roma's Pizza by mentoring and efficient transaction processing. Demonstrates a strong work ethic and attention to detail, committed to continual improvement and positive outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Tuna Packaging Person

Calvo Enterprises LTD
11.2016 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Cashier Team Lead

Roma's Pizza
04.2014 - 02.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.

Education

High School Diploma -

Instituto Nacional De La Union
La Union, El Salvador, Central America
06-2013

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail

Timeline

Tuna Packaging Person

Calvo Enterprises LTD
11.2016 - 03.2024

Cashier Team Lead

Roma's Pizza
04.2014 - 02.2016

High School Diploma -

Instituto Nacional De La Union

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Maria Lobo De Zetino