Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Maria Lomeli

Customer Service Rep.
Colton,CA
Maria Lomeli

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support as well proficient in customer service best practices and related options.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service, solid team player with outgoing, positive demeanor and outgoing. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

17
years of professional experience

Work History

Lineage Logistics
Colton, CA

Customer Service Representative
04.2018 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered t flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments for deliveries.
  • Delivered exceptional customer service to every customer and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Cross dock Consolidation
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed customer service orders promptly to increase customer satisfaction

Angelica Textile Services
Colton, CA

Supervisor
06.2006 - 02.2016

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Monitored workshop work flow for over 50 employees.
  • Conducted regular reviews of operations and identified areas for improvement
  • Maintained compliance with company policies, objectives, and communication goals
  • Monitored workflow to improve employee time management and increase productivity

Education

San Bernardino Adult School
San Bernardino, CA

GED
02.2017

Skills

  • Microsoft Excel
  • Staff Training
  • Customer Service
  • Delivery Scheduling
  • Typing Proficiency
  • Shipping and Receiving Understanding
  • Managing Multiple Tasks
  • Prioritization
  • Computer Proficiency
  • Receiving Support
  • Customer Inquiries
  • Customer Service Excellence
  • Scheduling
  • Receiving support

Timeline

Customer Service Representative

Lineage Logistics
04.2018 - Current

Supervisor

Angelica Textile Services
06.2006 - 02.2016

San Bernardino Adult School

GED

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Maria LomeliCustomer Service Rep.