MARIA LOPEZ

• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Open office, assisting in the training of new agents, meeting goals, running credit reports, making bank deposits, create and manage electronic customer records.

• Ability to read and comprehend documents
• Ability to manage accounts
• Ability to maintain office operations and managing clients

Open and close office, assisting in the training of new agents, end of day report, meeting goals, monitoring cash and making deposit banks

• Ability to manage calculations
• Ability to read and comprehend documents
• Ability to operate computer and telephone systems

Assisting costumers, monitoring cash limits and ensuring quality customer service at all times.

• Ability to process routine and simple transactions
• Ability to operate computer and telephone systems
• Superior costumer service skills