Maria Lopez
Bell,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Consumer Relations Representative
Gibson Houseware
Commerce , CA
2021.04 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained current and comprehensive knowledge of company products and services for multiple brands.
- Displayed creativity, handled fast-paced environment and met deadlines.
- Functioned independently and made empowered decisions that positively affected customer's experience.
- Responded to customer inquiries via telephone or written correspondence promptly and up-sold wherever appropriate.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Senior Tax Analyst
HR Block
Long Beach , CA
2013.08 - Current
- Applied tax accounting principles to prepare and review tax returns and reports for parent corporation and subsidiaries and committed to timely and accurate compliance.
- Monitored legislative and regulatory landscape for tax-related developments and delivered and documented updates to clients and management.
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
- Assisted with federal, state and local tax audits by preparing responses and communicating with tax authorities.
- Delivered best-in-class tax compliance advice and technical support to business departments and executive management to verify adherence to regulatory tax obligations.
- Educated clients on complex tax issues by explaining details in understandable terms.
Office Manager
HR Block
Bell , CA
2018.01 - 2020.04
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Data Entry Specialist
Nancy's Beauty Warehouse
Huntington Park , CA
2018.02 - 2020.03
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
Call Center Manager
Children's Dental Group
South Gate , CA
1995.09 - 2016.06
- Developed quality assurance standards and established targets for all staff.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Delivered constructive call process feedback.
- Set and managed performance benchmarks for call center employees.
- Created customer surveys to track customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Compliance with OSHA regulations
- Inbound/outbound calls
- Eligibility Insurance/confirming/create templates and update Dr's Credentials
Education
Cerritos College
Norwalk, CAHigh School Diploma -
Bell Gardens High School
Bell Gardens, CACal State Long Beach
Long Beach, CASkills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
Languages
Spanish
Professional
Additional Information
- Hesperia District - Instructional Aide 1989-1990
- Veteran's Park - Summer Camp 1987
Certification
- EKG - 2019
Timeline
Consumer Relations Representative
Gibson Houseware
2021.04 - Current
Data Entry Specialist
Nancy's Beauty Warehouse
2018.02 - 2020.03
Office Manager
HR Block
2018.01 - 2020.04
Senior Tax Analyst
HR Block
2013.08 - Current
Call Center Manager
Children's Dental Group
1995.09 - 2016.06
Cerritos College
High School Diploma -
Bell Gardens High School
Cal State Long Beach
- EKG - 2019
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