Maria Lopez
Azusa,CA
Summary
Over 3 years experience as medical office manager for large healthcare facility. Promoted from medical front desk to supervisor and now medical office manager. Responsibilities include staff supervision, implementation of office procedures and processes, patient and employee liaison. An experienced office manager who successfully managed the daily operations of a demanding office. A results-driven manager who interacts effectively with a diverse group of people. Excellent problem-solving skills evident in ability to manage patient complaints and appropriate triage of medical issues
Overview
25
25
years of professional experience
Work History
Medical Office Manager
Congress Orthopaedic Associates
06.2021 - Current
- Administrative duties to include managing clinical schedule, review payroll for 24 employees
- Coordinate costumer care by personally responding to patient complaints and medical issues
- Developed close working relationships with front office and back office staff.
- Oversees and organizes medical office staff and covering in phone room and front desk as needed
- Proficient in electronic medical record
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Medical Front Desk Lead
Congress Orthopaedic Associates
01.2011 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and patient needs at busy facility.
- Collecting deductible and copays and balanced daily
Medical Front Desk Lead
West Coast Othopaedic Medical Group
11.1998 - 12.2010
- Administrative duties including charting and filing, telephone triage, insurance verification, medical billing, handling prescription refills, financial transaction management.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and patient needs at busy facility.
Education
Insurance Billing - Medical Billing
Watterson College
Pasadena, CA06.1993
High School Diploma -
Blair High School
Pasadena, CA 06.1987
Skills
- organizational and planning skills
- attention to detail
- oral and written communication skills
- problem assessment
- decision making
- ability to multitask
- Compassionate
- Efficient and reliable team player
- Adaptable
- Proficient in charting, billing and managing finances
- Proficiency in Medical terminology, anatomy and physiology
Additional Information
Bilingual
Excellent Reference available upon request
Excellent Reference available upon request
Timeline
Medical Office Manager
Congress Orthopaedic Associates
06.2021 - Current
Medical Front Desk Lead
Congress Orthopaedic Associates
01.2011 - Current
Medical Front Desk Lead
West Coast Othopaedic Medical Group
11.1998 - 12.2010
Insurance Billing - Medical Billing
Watterson College
High School Diploma -
Blair High School
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