Maria Lopez
Pomona,CA
Summary
Dynamic leader with a proven track record at Everclean Pool&Spa INC, excelling in negotiation expertise and exceptional communication. Spearheaded cross-functional teams to innovate and meet customer needs, significantly enhancing satisfaction and productivity. Skilled in key account growth and problem-solving, adept at fostering professional development and achieving sales targets.
Overview
28
28
years of professional experience
Work History
Head of Sales Department
Everclean Pool&Spa INC
01.2024 - Current
- Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
- Boosted team productivity by setting clear performance expectations and providing regular feedback on progress.
- Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
- Customer service calls to commercial pool vendors.
- Delivery equipment to technician.
Supervisor of Operations
Vons Grocery Store
10.1996 - 12.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Vocational - Medical Assisting
Bryman College
West La Ca.06.2004
Skills
- Deal Closing
- Key account growth
- Negotiation expertise
- Sales Presentations
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Sales Targeting
- Self Motivation
- Goal Setting
- Customer Complaint Resolution
- Inventory Management
- Written Communication
Timeline
Head of Sales Department
Everclean Pool&Spa INC
01.2024 - Current
Supervisor of Operations
Vons Grocery Store
10.1996 - 12.2023
Vocational - Medical Assisting
Bryman College