MARIA Lopez
Gilbert,AZ
Summary
Organized and dependable customer service candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as customers expectations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Arizona Custom Blends Manufacturing
06.2023 - 11.2024
- Developed highly strong and trustworthy relationships with client.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Customer Service Manager
Good Health Manufacturing
09.2021 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Followed through with client requests to resolve problems
- Kept accurate records to document customer service actions and discussions
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Researched and corrected customer concerns to promote company loyalty
- Created and reviewed invoices to confirm accuracy
Production Supervisor
Herbally Yours
03.2014 - 09.2021
- Supervised ongoing daily production phases
- Resolved issues quickly to maintain productivity goals
- Managed team of 15+ production associates, overseeing productive production processes and meeting all deadlines
- Established clear priorities and production quality standards
- Trained staff of direct labor employees to perform assembly and manufacture of specified products
- Kept accurate and detailed records of personnel progress and productivity
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays
- Achieved on-time shipments goal by empowering employees to continued success
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely
- Troubleshot equipment to reduce service calls and downtime
- Collaborated with other leaders and executives to direct workflow and support operations
Assembly Worker/Lead
Origami Owl
04.2013 - 02.2014
- Completed assigned tasks quickly to decrease production time
- Followed detailed assembly instructions, processes and procedures
- Collaborated with team members to improve production processes and maintain quality standards
- Assembled components with minimal supervision, exceeding expected project milestones
- Completed durable assemblies and subassemblies with hand and power tools
- Organized workstations to maximize productivity, reduce distractions and meet deadlines
- Visually inspected devices for defects and placed defective items into reject bin
- Created reports to document and provide information regarding production progress and developments
Education
High School Diploma -
El Dorado High School
Chandler, AZ01.2011
Skills
- Leadership- Team player
- Establish relationships
- Critical Thinking
- Computer Proficiency
- Follow-up skills
- Documentation
- Communication
- Product Knowledge
- Conflict Resolution
- Exceptional Interpersonal Communication
- Recordkeeping strengths
- Microsoft Outlook, Word, and Excel
- Managing a wide variety of resposibilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Arizona Custom Blends Manufacturing
06.2023 - 11.2024
Customer Service Manager
Good Health Manufacturing
09.2021 - 06.2023
Production Supervisor
Herbally Yours
03.2014 - 09.2021
Assembly Worker/Lead
Origami Owl
04.2013 - 02.2014
High School Diploma -
El Dorado High School
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