Maria Lopez
Cape Coral
Summary
Proactive and highly motivated bilingual professional with 2+ years of operations managing, keeping corporate offices running smoothly; Specialties include: managing daily operations, time management, scheduling,exceptional organization skills and customer service.
Overview
13
13
years of professional experience
Work History
Operations Manager
Jimenez Contracting & Construction Services, LLC
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Manager
Valtex, LLC
02.2021 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager
IncomeTrader
12.2018 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Insurance Verification Specialist
Riverwalk Endoscopy & Surgery Center
02.2012 - 02.2016
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
Education
High School Diploma -
Mariner High School
Cape Coral, FL05-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations oversight
- MS office
- Invoice processing
- Delegation
- P&L management
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Jimenez Contracting & Construction Services, LLC
02.2023 - Current
Office Manager
Valtex, LLC
02.2021 - 01.2023
Office Manager
IncomeTrader
12.2018 - 03.2020
Insurance Verification Specialist
Riverwalk Endoscopy & Surgery Center
02.2012 - 02.2016
High School Diploma -
Mariner High School
Similar Profiles
Ronald Diemel IIIRonald Diemel III
Construction Worker/Snow Removal at Valley Construction/Contracting, LLCConstruction Worker/Snow Removal at Valley Construction/Contracting, LLC
PEDRO ASCENCIOPEDRO ASCENCIO
Construction Worker at Jimenez and Sons Construction CO.Construction Worker at Jimenez and Sons Construction CO.
Berkin Sarp ErkanBerkin Sarp Erkan
Logistics Coordinator (Volunteer Internship) at 7/40 Construction & Contracting LLCLogistics Coordinator (Volunteer Internship) at 7/40 Construction & Contracting LLC