Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Lopez

Kissimmee,FL

Summary

Dynamic and detail-oriented professional with extensive experience as a Reservations Agent at Ramada Hotel. Proven track record in enhancing customer engagement and minimizing booking errors through effective communication and reservation software expertise. Recognized for building strong client relationships, leading to increased repeat business and referrals. Committed to delivering exceptional service in high-pressure environments.


Professional reservations specialist with strong customer service and organizational skills. Proven track record in managing bookings, resolving conflicts, and ensuring seamless travel experiences. Reliable team player with ability to adapt to changing needs and consistently deliver results. Skilled in communication, multitasking, and using reservation software effectively.


Experienced with managing complex reservation systems to maximize efficiency and customer satisfaction. Utilizes strong organizational and communication skills to handle high volumes of bookings seamlessly. Track record of maintaining accuracy and professionalism under pressure.


Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.

Overview

4
4
years of professional experience

Work History

Reservations Agent

Ramada Hotel
09.2023 - Current
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
  • Worked closely with front desk to achieve full occupancy of property.

Server

Hyatt
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Barista

Hyatt
08.2021 - 12.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Breakfast Attendant

Hyatt
12.2020 - 08.2021
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.

Education

High School Diploma -

Santa Angela
Maracaibo, Venezuela.
07-2011

Skills

  • Patience and composure
  • Reservations assistance
  • Customer engagement
  • Proficient in [software]
  • Reservation software expertise
  • Cancellation processing
  • Language fluency
  • Phone inquiries
  • Reservations processing
  • Telephone reservations
  • Call control
  • Customer service
  • Reservation confirmation

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Reservations Agent

Ramada Hotel
09.2023 - Current

Server

Hyatt
01.2023 - Current

Barista

Hyatt
08.2021 - 12.2022

Breakfast Attendant

Hyatt
12.2020 - 08.2021

High School Diploma -

Santa Angela

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