Maria Lopez
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in community work position. Ready to help team achieve company goals. I am a bilingual Spanish community health worker ready to work in community to help people become self sufficient. I have 1 1/2 years if working with the community helping and communicating positive messages that it can be done if we work together in helping one another.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Self Employed Business Owner
MR & BJ Investments
09.2022 - Current
- Establishing a faceless market for our merchandise on social media.
- Consulted with customers to assess needs and propose optimal solutions.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Developed strong relationships with retail partners, working together to increase overall sales performance across all locations.
- Attended auctions bought cars, furniture, and wholesale items for retail.4
- Selling items from home for resale and purchasing wholesale.
Patient Advocate Remote
United Healthcare Group
10.2020 - 09.2022
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided assistance to member while reviewing their health profile. Reviewed, if needed immunizations, wellness visits or any assessments that needed to be completed.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Remotely handled 100-200 calls from Medicaid patients provided excellent customer service
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Advocated for patient rights and access to support resources in healthcare settings.
- Maintained patient records and updated electronic health systems to safeguard data.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Assisted members in finding primary care providers, specialist and assisted them in making their appointments and made sure their coverage was accepted.
Community Outreach Specialist
Marc Thomas Foundation Sickle Cell Association of Tx
03.2020 - 05.2020
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Conducted needs assessments to identify areas requiring additional support or resources within the community.
- Assisted clients with obtaining housing, employment and support resources.
- Contacted members weekly to see if there where any barriers to health care or community needs.
- Responsible to outreach in community however, due to Covid started working from home.
- Maintained internal database of service workers, participants, activities and other relevant details
Hospital Financial Counselor
Parkland Health and Hospital Systems
02.2019 - 10.2019
- Conducted interviews with patients and family members and answered questions regarding insurance benefits and government assistance.
- Obtained required documents, proof of pay stubs, government ID, address and any documents to see if eligible for Dallas County program.
- Case managed 30-50 clients assisted in completing their applications applications with required documents and turned them in to Department of Health and Human Services for hospital bills.
- Scanned sensitive documents and applications in hospital system and followed HIPPA compliance.
- Worked in the Emergency department and handled certain pods, interviewed them to see if had insurance, medicaid, medicare or parkland county program.
Talent Development Specialist
Workforce Solutions Greater Dallas
04.2016 - 04.2017
- Worked with the SNAP employment and training program helping people get back to work and gain skills.
- Evaluated employee competencies to identify skill gaps and provide targeted professional development opportunities.
- Provided snap participants work leads and assisted them in getting into workshops that assisted them with their resume and interviewing skills.
- Transferred to WIOA program where I collected documents and case managed participants to go to school for training.
- Collected documents and applications for program review
- Provided guidance to community members seeking further education opportunities, including scholarship resources and application assistance.
- Supported workforce development initiatives by providing WIOA workshops in community.
- Promoted the importance of work-life balance by teaching clients techniques for managing stress, setting boundaries, and maintaining self-care during their job search process.
- Collaborated with clients to craft compelling resumes and cover letters that showcased their unique qualifications and experiences.
Collector 1
Methodist Hospital
01.2009 - 07.2013
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained high volume of calls and met demands of busy and productive group.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Provided charity applications on self pay accounts and medicaid information to patients calling in for assistance.
- Conducted audits on accounts when patients requested and provided itemized statements via snail mail.
- Reviewed accounts for insurance and demographics accuracy
- Generated and distributed monthly customer statements.
- Responsible for mail reports and mail distribution reports daily.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Community Health Worker State Certified - Community Health
El Centro College
Dallas, TXAssociate of Arts - Arts
Wades Merchandising College
Dallas, TXHigh School Diploma -
High School Health Professions
Dallas, TXSkills
- Public outreach
- Community-based resources
- Motivational interviewing
- Referral coordination
- Relationship building
- Community health
- Data collection
- Multitasking Abilities
- Reliability
- Problem-solving
- Time management
- Excellent communication
- Patient advocacy focus
Certification
Community Health Worker
Languages
Spanish
Native or Bilingual
Timeline
Self Employed Business Owner
MR & BJ Investments
09.2022 - Current
Patient Advocate Remote
United Healthcare Group
10.2020 - 09.2022
Community Outreach Specialist
Marc Thomas Foundation Sickle Cell Association of Tx
03.2020 - 05.2020
Hospital Financial Counselor
Parkland Health and Hospital Systems
02.2019 - 10.2019
Talent Development Specialist
Workforce Solutions Greater Dallas
04.2016 - 04.2017
Collector 1
Methodist Hospital
01.2009 - 07.2013
Community Health Worker State Certified - Community Health
El Centro College
Associate of Arts - Arts
Wades Merchandising College
High School Diploma -
High School Health Professions
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