Maria Lopez Liano
Key West
Summary
Dedicated worker with excellent communication, time management and computer skill. As well as being detail-oriented, with 3 years of experience and proven knowledge of customer service and administrative support, I am a hardworking and reliable employee with an extensive background in operating cash registers, stocking merchandise, and providing excellent customer service.active, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Front End Associate
Walmart
Franklin
02.2024 - 06.2025
- Handled returns and exchanges while adhering to company policies and procedures.
- Trained new employees on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained cash register and ensured sufficient cash levels.
- Assisted customers with check cashing, bill payment, and money orders.
- Performed daily balancing of cash drawer and money center operations.
- Answered customer questions about money services.
- Followed all applicable laws and regulations related to Money Center services.
- Verified customer identification documents according to established guidelines.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Trained new employees on proper Money Center procedures and processes.
- Answered incoming calls and directed them to appropriate departments.
- Provided information on services and answered general questions efficiently.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
RECEPTIONIST
Costa Ballena Club de Golf
07.2021 - 02.2022
- Greeted clients and provided them with information
- Answered phone calls, greeted clients, and handled all front desk responsibilities.
- Took care of inventory of the store
- Organized spreadsheets and timelines
- Maintained accurate records of the current and new members of the club
- Gathered information for the clubs tournaments sign up sheets
- Took down appointments by phone calls
- Managed electronic conference room reservation calendar.
- Transmitted information and documents to customers via computer and mail.
- Kept reception and common areas clean and tidy, removing trash.
- Signed for incoming deliveries and notified employees of packages.
- Photocopied or mimeographed various materials, collating and distributing as required.
BARTENDER
Veracruz
08.2019 - 05.2021
- Managed Veracruz when owner was not there
- Monitored bar inventory and made notes for needed supplies when necessary.
- Provided guests with drink suggestions and knowledge about drink recipes.
- Waited on tables, taking drink orders.
- Utilized excellent public speaking skills.
- Greeted guests with a friendly and helpful attitude at all times.
- Carried on friendly conversations with regulars and answered any questions or concerns to the best of my ability.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Answered questions about menu selections and made recommendations.
- Arranged bottles and glasses to make attractive displays.
- Sliced and pitted fruit for garnishing drinks.
- Washed and wiped down prep areas, equipment, and utensils.
AU PAIR
The Evain Family
12.2018 - 07.2019
- Offered parents detailed daily reports outlining child's day.
- Assisted children in completing educational tasks by supervising homework and monitoring other learning activities.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Met regularly with parents to discuss children's activities and development.
- Helped developed and monitored family schedule.
- Instructed children in safe behavior, such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
PRIVATE TUTOR
09.2017 - 06.2018
- Personalized lessons to meet individual needs of each student.
- Created and maintained warm and welcoming tutoring environment conducive to learning.
- Scheduled tutoring appointments with students and parents.
- Recommended textbooks, software, equipment and other learning materials to complement tutoring.
- Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals.
- Traveled to students' homes, libraries or schools to conduct tutoring sessions.
Education
VOCATIONAL STUDIES - TOURISM
IES Pintor Juan Lara
Puerto de Santa Maria06.2021
VOCATIONAL STUDIES - BUSINESS ADMINISTRATION
SAFA San Luis
Puerto de Santa Maria06.2018
HIGH SCHOOL DIPLOMA -
Pozo Nuevo & IES Arroyo Hondo
Rota06.2015
Skills
- Time management
- Business Administration
- Customer and Client Relations
- Adaptability
- Bilingual
- Cash handling
- Customer service
- Money center operations
- Employee training
- Public speaking
- Team collaboration
- Call handling
Volunteer Experience
Foster Care from 04/01/19 till 09/30/22. Made sure all dogs had a place to sleep and enough food, Ensured that the dogs with special needs took their medicine, Socialized all dogs with both human interactions and other animals, Transported dogs to other foster houses and their vet appointments when needed, Spread the word about them and their stories on social media
Languages
- English, Native speaker
- Spanish, Native speaker
- French, Level B2
Timeline
Front End Associate
Walmart
02.2024 - 06.2025
RECEPTIONIST
Costa Ballena Club de Golf
07.2021 - 02.2022
BARTENDER
Veracruz
08.2019 - 05.2021
AU PAIR
The Evain Family
12.2018 - 07.2019
PRIVATE TUTOR
09.2017 - 06.2018
VOCATIONAL STUDIES - TOURISM
IES Pintor Juan Lara
VOCATIONAL STUDIES - BUSINESS ADMINISTRATION
SAFA San Luis
HIGH SCHOOL DIPLOMA -
Pozo Nuevo & IES Arroyo Hondo
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Gabriel PedrazaGabriel Pedraza
P3 In-flight Technician/Command Master Chief at United States NavyP3 In-flight Technician/Command Master Chief at United States Navy