Maria Loredo
Bradenton,FL
Languages
Spanish
Native or Bilingual
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Co Manager
RaceTrac
Bradenton, FL
04.2007 - 02.2022
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Facilitated change management activities for department and staff of [7 -16] individuals.
- Kept records accurate, detailed and fully compliant with reporting.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and [Spanish]-speaking customers.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Scheduled meetings and managed calendar.
- Assisted coworkers and staff members with special tasks on daily basis.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
Education
Adrian High School
Adrian, MISkills
- Job Assignments
- Hiring and Firing
- Managing Reception
- Multi-Tasking and Prioritization
- Administration and Reporting
- Shrink Minimization
- Strategic Planning
- Performance Tracking and Evaluations
- Profit and Loss Control
- Managing Laborers
- Employee Coaching and Motivation
- Staff Management
- Building Customer Trust and Loyalty
- Stockroom Maintenance
- Utilization Reports
Timeline
Co Manager
RaceTrac
04.2007 - 02.2022
Adrian High School