Summary
Overview
Work History
Education
Skills
Timeline
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Maria Louzon

Arcadia,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion.

Overview

22
22
years of professional experience

Work History

Manager/Optician/Technician

Stellar Vision
10.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Launched new products and services with thorough market research.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.

Customer Representative

Home Depot
11.2022 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Optician

Eyeglass World
02.2020 - 03.2021
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Optician/Assistant Manager

Northwest Opticians
08.2002 - 11.2018
  • Styled patients with appropriate frames and lenses based on face shape and Rx
  • Recommended new products and explained the benefits of the latest technology to customers
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Met with frame reps for frame selection and purchasing.
  • Recruited and trained in new hires.
  • Documented and responded to all customer inquiries and comments thoroughly and quickly.

Floating Optician/Tech

Self Employed “Eyes Travel For U”
12.2016 - 05.2018
  • I floated threw about 26 clinic's I did what ever they needed. When someone called in sick went on vacation or just needed help training someone in teaching them how to do adjustments, framing. lensometer.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.

Education

Cosmetology License - Cosmetology

Robinson Beauty School
Brooklyn Park, MN
1989

Skills

  • Sales and Upselling
  • Training and Development
  • Customer Satisfaction
  • Excellent People Skills
  • Store Merchandising
  • Eyewear Adjustments & Dispencing
  • Team building
  • Contact lens
  • Visual acuity testing
  • Visual field testing
  • Medication Administration
  • Pre-Testing Procedures

Timeline

Manager/Optician/Technician

Stellar Vision
10.2023 - Current

Customer Representative

Home Depot
11.2022 - 10.2023

Optician

Eyeglass World
02.2020 - 03.2021

Floating Optician/Tech

Self Employed “Eyes Travel For U”
12.2016 - 05.2018

Optician/Assistant Manager

Northwest Opticians
08.2002 - 11.2018

Cosmetology License - Cosmetology

Robinson Beauty School

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Maria Louzon