Maria Lowery

• Act as a company liaison for the department, handling inquiries and referring complex issues to the Team Lead.
• Attend bi-weekly team meetings and quarterly leadership forums.
• Research and compile complete criminal and civil histories from various jurisdictions.
• Stay updated on criminal processes, local procedures, and policy changes to ensure FCRA compliance.
• Validate court runner/contractor details, ensuring report accuracy.
• Maintain contact with court runners/contractors and monitor turnaround times.
• Provide knowledgeable support to customers understanding background check reports.
• Actively seek new avenues of research, such as databases and court runners.
• Documented findings and prepared detailed reports.

• Research and obtain criminal history information from manual resources and databases.
• Analyze court data and input key identifiers into background screening reports.
• Communicate effectively with courts to retrieve additional information.
• Maintain security and confidentiality of all information in compliance with laws.
• Ensure accurate and prompt turnaround on all adjudication results.
• Maintain in-depth working knowledge of adjudication and client guidelines.

• Organize and store rental equipment according to the manager's directive.
• Coordinate with other coordinators to fulfill rental demands.
• Clean, configure, and test gear before dispatch.
• Coordinate with customers for delivery/pick-up/shipping.
• Conduct quarterly inventory counts.
• Set and maintain inventory stock levels.
• Handle inventory adjustments and office-to-office transfers.
• Managed all related documentation and records for department.

Office Administrator:

• Greet and direct customers to sales or service center.
• Answer incoming phone calls on a multiline system.
• Create purchase orders for special order items.
• Create and process sales invoices daily.
• Assist with preparing rental gear and receiving equipment for service.
• Handle credit card transactions and invoicing questions.
• Research serial number history for salesmen as needed.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.