MARIA L. PEREZ
RIO GRANDE CITY
Summary
To obtain employment where my skills, knowledge, and abilities can be utilized.
Experience in performing duties that are instructional in nature and delivering direct services to the community.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service/Recruitment
South Texas CDL Institute
04.2025 - Current
- Working part-time for South Texas CDL Institute servicing clients who want to obtain their CDL. Answering phone calls and taking messages. Assisting them with the process of obtaining their CDL. I am currently outreaching the community to recruit people to our office.
Customer Service Representative
South Texas CDL Institute
04.2025 - 06.2025
- Managed customer inquiries, providing timely and accurate information regarding CDL training programs.
- Resolved complex issues efficiently, enhancing customer satisfaction and loyalty.
- Trained new staff on customer service protocols and system usage to ensure consistency in service delivery.
- Streamlined communication processes between departments to improve response times for customer requests.
- Implemented feedback loops with customers to identify areas for service improvement and program enhancement.
- Collaborated with management to develop strategic plans aimed at increasing enrollment and retention rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Care Coordination/Case Manager I
South Texas Development Council
10.2024 - 10.2024
- Performed routine (journey -level) care coordination and data management work. Work involves developing and maintaining contact with clients, client families, and service providers for social, educational, medical, and related service needs. Performs and maintains accurate data entry into Information Management System. Worked under moderate supervision, with limited latitude for the use of initiative and independent judgement. Interviewed and screens clients or authorized representatives to gather information to assess service needs. Developed and implemented service plans to meet clients’ needs. Coordinated service provider and program activities. Provided ongoing care coordination and serves as a liaison between clients, client families and service providers. Identified problem areas, service gaps and areas that are barriers to services for clients. Responds to general information inquiries about agency activities, statutes, and regulations. Collected data from other sources as needed to assess and evaluate services needed. Maintained case history and progress records and prepares reports and evaluation. Monitored clients progress with follow up visits. Performs related work as assigned.
Care Coordination/Public Health Worker
South Texas Development Council
05.2023 - 09.2024
- Performed routine (journey-level) public health work. Work involved planning and developing public health education program activities and providing assistance to program staff, governmental agencies, and community organizations. Worked under moderate supervision, with limited latitude for the use of initiative and independent judgement. Conducted outreach vaccine hesitancy and ensure vaccine equity. Assisted accessing health care services, including Covid 19 vaccines and boosters. Provided technical assistance to local health departments and other entities on the accessibility of vaccination sites for older adults in the service area. Confer with local health agencies, individuals and community action groups on the treatment, control, or prevention of communicable and chronic diseases. Assisted in distributing information on public health education programs. Identified problems area and service gaps. Participates in trainings/webinars and facilitates information to stakeholders. Responsible for required date entry and required reporting requirements under the special grant.
Social Science/Humanities Research Assistant III
Starr Co. Health Studies UT Austin School of Nursing
08.2019 - 05.2023
- Worked as a Community Worker my position is Social Science/Humanities Research Assistant III in a Diabetes Prevention Office here in Starr Co. my employer is at University of Austin School of Nursing. We are currently working in a NIH-funded research project titled "Diabetes Prevention Culturally Tailored for Mexican Americans." My job duties are to contact participants by phone that come to our satellite office in Rio Grande City. Also, my duties require the use of computer skills we have to email our Director Dr. Sharon Brown at University in Austin to send time sheets for employees, do on the job training modules, send employee information, keep track of nutritional classes data and scan information to her. Assist with University of Houston duties as well, which are to set up appointments for the participants that are a part of a three-year project. The project consists of 3 annually exams which include the collection of their microbiome, saliva, nasal and blood work and these duties require documentation and data collection. Before each exam the people are weighed and measured. All participants' information is scanned and then saved to the computer. In addition, we interview each participant to obtain their health and nutritional cultural backgrounds information. Moreover, we do home visits as well to reach out to our participants that have very busy schedules which involves documenting and record keeping. Other duties that I perform in the office are doing ECG (electrocardiograms) and HRV (Heart Rate Variability) I have even worked on PWV and PWA exams (pulse wave velocity and pulse wave analysis). I also assist in the lab processing blood and the stool collection manifests.
- Conducted literature reviews to support ongoing health research projects.
- Assisted in data collection and analysis using statistical software tools.
Substitute Teacher
RGCCISD
10.2016 - 08.2019
- Performed duties that are instructional in nature or deliver direct services to students or parents. Served in a position for which a teacher has ultimate responsibility for the design and implementation of educational programs and services. Assisted Registrar Clerk by keeping track of students’ attendance in the computer used Power school program, which was in the ACE Magnet Middle School.
Teacher
Teaching and Mentoring Communities
08.2015 - 11.2015
- Established and enforced rules for behavior, and procedures for maintaining order. Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observed and evaluated children's performance, behavior, social development, and physical health. Computer skills were needed in this job we had to do a lesson plan which were printed and saved. Lessons ideas were derived from a computer-based curriculum. We had to input families and children information on a computer, and we had to attend training which would involve technology base instruction.
Teacher
Texas Migrant Council Inc
08.2014 - 05.2015
- Established and enforced rules for behavior, and procedures for maintaining order. Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observed and evaluated children's performance, behavior, social development, and physical health. This job required basic computer skills. Type and print out lesson plans. Search for activities using a computer. Job training involving technology. Certifications first aid, CPR Adult, Infant and Toddler Certificates. I acquire managing skills since I would substitute for center supervisor when absent.
Teacher
Texas Migrant Council
08.2013 - 05.2014
- Established and enforced rules for behavior, and procedures for maintaining order. Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observed and evaluated children's performance, behavior, social development, and physical health. All duties involved computer usage and documentation.
Teacher
Teaching and Mentoring Communities
08.2012 - 05.2013
- Established and enforced rules for behavior, and procedures for maintaining order. Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observed and evaluated children's performance, behavior, social development, and physical health. We had to document and use a computer to keep track of children's health records, instructional purposes and families’ input.
Teacher
Teaching and Mentoring Communities
08.2011 - 05.2012
- Established and enforced rules for behavior, and procedures for maintaining order.
- Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observed and evaluated children's performance, behavior, social development, and physical health.
- Then inputted the information in a computer basically using Microsoft Word.
- Also, PowerPoint presentations were done during parent meetings.
Teacher
Teaching and Mentoring Communities
08.2009 - 05.2010
- Established and enforced rules for behavior, and procedures for maintaining order.
- Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observed and evaluated children's performance, behavior, social development, and physical health.
- Minimal computer use skills were needed.
Teacher
Teaching and Mentoring Communities
09.2008 - 05.2009
- Established and enforced rules for behavior, and procedures for maintaining order.
- Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Which all duties involve the use of the computer as we had to create a lesson plan and print it out.
- Used copier to print out activities' ideas.
- Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observed and evaluated children's performance, behavior, social development, and physical health.
Teacher
CDI- Head Start Program
08.2007 - 05.2008
- Instruct students in secondary public or private schools in one or more subjects at the secondary level, such as English, mathematics, or social studies.
- May be designated according to subject matter specialty, such as typing instructors, commercial teachers, or English teachers.
Pre School-Teacher
CACOST
08.1994 - 06.2004
- Instructed preschool-aged children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility.
- Required to hold State certification.
Education
Associate's Degree - Child Development
South Texas College
Rio Grande City, TXHigh School Diploma - General Studies
Zapata High School
Zapata, TXCertificate of Technical Studies - DSHS-Certified Community Health Worker Program
Baylor Scott& White Health And Wellness Center
Dallas, TX08-2023
Skills
- Experience in performing duties that are instructional in nature and delivering direct services to the community
- Data analysis
- Project management
- Customer service
- Team collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Calm under pressure
- Verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved more students through effectively helping Director outreach the community.
Certification
- DSHS-Certified Community Health Worker Training Program, South Texas Development Council - 06/2023-08/2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service/Recruitment
South Texas CDL Institute
04.2025 - Current
Customer Service Representative
South Texas CDL Institute
04.2025 - 06.2025
Care Coordination/Case Manager I
South Texas Development Council
10.2024 - 10.2024
Care Coordination/Public Health Worker
South Texas Development Council
05.2023 - 09.2024
Social Science/Humanities Research Assistant III
Starr Co. Health Studies UT Austin School of Nursing
08.2019 - 05.2023
Substitute Teacher
RGCCISD
10.2016 - 08.2019
Teacher
Teaching and Mentoring Communities
08.2015 - 11.2015
Teacher
Texas Migrant Council Inc
08.2014 - 05.2015
Teacher
Texas Migrant Council
08.2013 - 05.2014
Teacher
Teaching and Mentoring Communities
08.2012 - 05.2013
Teacher
Teaching and Mentoring Communities
08.2011 - 05.2012
Teacher
Teaching and Mentoring Communities
08.2009 - 05.2010
Teacher
Teaching and Mentoring Communities
09.2008 - 05.2009
Teacher
CDI- Head Start Program
08.2007 - 05.2008
Pre School-Teacher
CACOST
08.1994 - 06.2004
High School Diploma - General Studies
Zapata High School
Associate's Degree - Child Development
South Texas College
Certificate of Technical Studies - DSHS-Certified Community Health Worker Program
Baylor Scott& White Health And Wellness Center
Occupational Licenses Certificates And Training
Certified in the State of Texas as a Promotor(a) or Community Health Worker
Appreciation certificates
South Texas Development Council- For sponsoring and supporting out 10th Annual Mental Health Awareness and the reading of the Proclamation awarded on May/2024.
Operation Border Health Preparedness 2023 TEXAS STATE GUARD CERTIFICATE OF APPRECIATION
Operation Border Health Preparedness 2024 TEXAS STATE GUARD CERTIFICATE OF APPRECIATION 07/2024.