Maria Luchetti
Animal Care Specialist
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in animal care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, outgoing, and passionate about providing the highest quality of service and surpassing expectations.
Overview
7
7
years of post-secondary education
25
25
years of professional experience
Work History
Customer Service Associate
Amelie's Bark Shop
Philadelphia , PA
2018.04 - 2020.03
- Maintained customer satisfaction with a kind, welcoming attitude, focusing on addressing customer needs and resolving concerns.
- Displayed considerable knowledge of the nutritional needs and overall care of pets including pet food, supplements, products, behavioral advice.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Continued education and research of pet nutrition and health from various well known companies to address the needs of customers.
- Recorded and reviewed sales, maintained computer system and inventory regularly.
Office Assistant
Maryanne Giello, LCSW
Philadelphia, PA
2015.01 - 2020.03
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Provided ease of access and navigation for confidential files and data by compiling, organizing and uploading organizational documents to database and filing system.
- Managed multiple projects simultaneously using organizational and analytical skills.
Dog Walker/Professional Pet Sitter
Happy Tails Of Philly
Philadelphia , PA
2011.06 - 2020.03
- Provided superior care to client's pets and loved each like my own
- Sufficient in managing a rigorous daily schedule and communicating with clients in a timely manner.
- Exercised animals regularly with walks and rigorous play activities.
- Built a lasting relationship with two upscale Center City hotels to provide pet care for hotel guests.
- Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
Independent Dog Walker/Pet Sitter
Self Employed
Philadelphia , PA
2011.01 - 2020.03
- Built long-lasting relationships with both my clients and their pets.
- Exercised animals regularly with walks and rigorous play activities.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Administered medications, adhered to special feeding guidelines and care.
- Provided long term in-home care to pets for clients traveling overseas for extended periods of time.
- Key skills - Handling aggressive animals, caring for disabled animals, entrusted with access to homes in exclusive wealthy neighborhoods.
Education
High School Diploma -
James M Coughlin High School
Wilkes Barre, PA 2000.09 - 2004.06
No Degree - Marketing
Kings College
Wilkes-Barre, PA 2004.09 - 2005.09
No Degree - Graphic Design
Marywood University
Scranton, PA 2005.09 - 2006.09
No Degree - Graphic Design
The Art Institute of Philadelphia
Philadelphia, PA 2007.09 - 2008.09
Skills
Service Orientated
Written and Verbal Communication skills
Adaptability
Problem Solving
Work Ethic
Timeline
Customer Service Associate
Amelie's Bark Shop
2018.04 - 2020.03
Office Assistant
Maryanne Giello, LCSW
2015.01 - 2020.03
Dog Walker/Professional Pet Sitter
Happy Tails Of Philly
2011.06 - 2020.03
Independent Dog Walker/Pet Sitter
Self Employed
2011.01 - 2020.03
No Degree - Graphic Design
The Art Institute of Philadelphia
2007.09 - 2008.09
No Degree - Graphic Design
Marywood University
2005.09 - 2006.09
No Degree - Marketing
Kings College
2004.09 - 2005.09
High School Diploma -
James M Coughlin High School
2000.09 - 2004.06