MARIA LUGO
Bronx,NY
Summary
Detailed oriented and experienced professional with excellent communication and interpersonal skills seeking entry-level opportunities. Experience with electronic recordkeeping and insurance documentation.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Montefiore Medical Group
The Bronx, NY
05.2023 - Current
- Register and maintain patient demographic information within the EPIC system, collect and record copays/payments utilizing automated systems, schedule appointments, process patient check-in/check-out, including providing necessary paperwork and instructions. Conduct administrative tasks including filing documents, faxing/mailing correspondences and photocopying.
- Place reminder calls 24 hours before office visits.
- Answer incoming calls in a timely manner.
- Organize outgoing communication materials per guidance of medical team.
- Scan documents, completed forms, identification and insurance cards into the electronic health record system as needed.
- Complete the assigned CRM pool in a timely manner.
- Greet patients upon arrival, and direct them to the appropriate area.
Human Resources Clerical Assistant
Somos Community Care
Bronx, New York
09.2020 - 09.2021
- Created, organized, and maintained employee personnel files to keep sensitive data secure and files up to date. Scheduled interviews to fill vacant positions.
- Performed criminal background checks for potential new hires through ADP. Verified immigration status. Performed OIG Exclusion Verification through Compliance Manager in accordance with policy and procedure to facilitate the hiring process.
- Guided new hires through orientation and onboarding.
Patient Business Associate
Mount Sinai West Hospital/Emergency Department
New York, NY
07.2002 - 10.2019
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Managed patient demographic data. Verified insurance eligibility electronically.
- Collected visit fees and insurance copayments using automated systems, completed and processed DER/DOA packets, and tracked bed availability for admissions.
- Scanned and indexed EMS patient assessment sheets, insurance cards, patient identifications, and face sheets.
Education
Some College (No Degree) -
Lehman College/Colloquium Series Completed
Bronx, New YorkSkills
- Customer service
- Working Collaboratively
- Organizational Skills
- Flexibility
- Problem-solving and decision-making
- Fluent in Spanish
Timeline
Patient Service Representative
Montefiore Medical Group
05.2023 - Current
Human Resources Clerical Assistant
Somos Community Care
09.2020 - 09.2021
Patient Business Associate
Mount Sinai West Hospital/Emergency Department
07.2002 - 10.2019
Some College (No Degree) -
Lehman College/Colloquium Series Completed
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