Maria Lugo
Dothan,AL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Technology Solutions Project & Service Coordinator
DSI Security Solutions
Dothan, AL
01.2024 - Current
- Facilitated seamless operations by ensuring organization across various departments.
- Handled customer inquiries efficiently and ensured a quick response time.
- Executed rapid resolutions for intricate challenges with exceptional efficiency.
- Ensured superior service quality by utilizing excellent interpersonal abilities.
- Assisted in developing and implementing client service plans.
- Oversaw adherence to established quality standards in service delivery.
- Developed effective relationships with customers, vendors, partners, and staff.
- Managed a high volume of incoming calls and emails.
- Utilized a detail-focused method to maintain records of client engagements.
- Compiled and distributed reports to provide insights on service metrics each week.
- Created and maintained installation schedules to guarantee timely client service.
- Prioritized workloads and managed multiple tasks efficiently to meet deadlines.
- Controlled account management with focus on accuracy and timely responses.
- Calculated revenue, sales, and expenses using financial accounting software.
Documentation Representative
Laufer Group International
New York City, NY
07.2022 - 01.2024
- Ensured accurate record-keeping of shipment transactions.
- Obtained all required documents before discharge date.
- Maintained up-to-date and precise document information through interdepartmental collaboration.
- Assessed status of all onhand shipments regularly, ensuring adherence to schedule and no demurrage occurrence.
- Maintained close communication with all key carriers, establishing significant business relations.
- Updated and maintained accurate records of shipping activities in company database.
- Created shipping documents such as bills of lading, invoices, packing slips and customs forms.
Logistic Administrative Assistant
Laufer Group International
New York , NY
01.2022 - 07.2022
- Coordinated ocean and air shipments for import and export.
- Enhanced departmental efficiency by handling various responsibilities.
- Conducted thorough review and data entry of customs documentation.
- Maintained orderly and accessible file system.
- Spearheaded numerous projects independently, ensuring successful completion.
Dispatch/ Customer Relations
Fifth Dimension JFK Cartage
New York, NY
05.2021 - 01.2022
- Ensured prompt resolution of any logistical concerns by staying connected with all drivers.
- Ensured timely coordination of airport pick-ups by working closely with customs.
- Oversaw the routing of drivers and maintained customer contact, ensuring timely addition of further pickups.
- Maintained comprehensive Excel spreadsheet of all current and incoming shipments.
- Managed invoicing procedures for outgoing shipments.
- Lead account representative and sole point of contact for many major customers, and also trained customer service representatives on how to use our Crown Freight systems, schedule shipments for delivery, draft a certificate of insurance, and how to properly input data.
International Move Coordinator
Coleman American
Dothan, AL
05.2020 - 05.2021
- Streamlined relocation procedures through continuous engagement with deployed and returning service members.
- Stayed in consistent contact with international partners and airlines for on-time cross-border shipments.
- Maintained comprehensive records to track every handled shipment.
- Executed various responsibilities including scheduling meetings, coordinating events, conducting document scans, and generating invoices.
Education
Some College (No Degree) - Computer Science
Troy University
Troy, AL08-2027
High School Diploma -
Penn Foster High School
01.2017
Skills
- Dispatching
- Import/Export
- Fleet Management
- Time management
- Scheduling coordination
- Project Management
- Multi-tasking
- Team leadership
- Problem resolution
- Resource allocation
- Data analysis
- MS office expertise
- Financial reporting
- AR/AP Maintenance
Timeline
Technology Solutions Project & Service Coordinator
DSI Security Solutions
01.2024 - Current
Documentation Representative
Laufer Group International
07.2022 - 01.2024
Logistic Administrative Assistant
Laufer Group International
01.2022 - 07.2022
Dispatch/ Customer Relations
Fifth Dimension JFK Cartage
05.2021 - 01.2022
International Move Coordinator
Coleman American
05.2020 - 05.2021
Some College (No Degree) - Computer Science
Troy University
High School Diploma -
Penn Foster High School
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