Maria Luna
Porterville,CA
Summary
Summary: To obtain long term employment with growth potential in a company where I can contribute my hard working ability and my positive attitude. Also, put to work all my experience to help make a difference.
Overview
22
22
years of professional experience
Work History
Project Coordinator
Sam Creative Tile
01.2020 - 12.2024
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Account payable/receivable
- Answering phones
- Aided in risk mitigation efforts by supporting the development of contingency plans when necessary.
- Oversaw workflow and conducted month-end reconciliation of jobs.
- Guided project team staff to drive project success.
- Prepared meeting agendas and minutes for distribution and record keeping.
Director of Medical Records
Valley Health Care Center
08.2017 - 12.2018
- First medical records personal in ten years set up medical records department received state approval for the first time in over ten years i was on the job for nine months before state approval
- Improved patient by streamlining the medical records system and implementing strict access controls.
- Enhanced staff efficiency by developing comprehensive training programs for new hires and ongoing professional development.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Facilitated interdepartmental cooperation, fostering a collaborative environment to improve overall hospital operations.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Developed effective document retention policies to maintain proper storage and disposal of sensitive patient information in accordance with regulatory requirements.
- Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
- Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Communicated with patients, ensuring that medical information was kept private.
Personal Assistant
Lettie Villareal
01.2011 - 08.2017
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Health Information Management II
Sierra View Hospital
08.2005 - 06.2007
- employed to set up medical records department in Roger Good Cancer Center, put in place new policy's and procedures
- Provided ongoing support and training for staff members on proper health information management practices, resulting in increased efficiency and compliance.
- Developed comprehensive policies and procedures governing the use, storage, retrieval, and disposal of confidential health information, promoting a culture of accountability within the organization.
- Maintained updated knowledge on relevant state and federal regulations, ensuring organizational compliance with all applicable laws pertaining to health information management.
- Oversaw the secure destruction of obsolete or outdated medical records according to established protocols, safeguarding sensitive patient data from potential breaches or misuse.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Implemented efficient health information management practices, resulting in improved workflow and data accuracy.
- Streamlined electronic medical record systems by optimizing organization and accessibility of patient information.
- Enhanced patient privacy protection through diligent maintenance of confidential records and adherence to HIPAA regulations.
- Ensured timely completion of medical coding tasks, contributing to improved billing processes and revenue generation.
- Secured confidential patient information from unauthorized access.
Operator/Receptionist
Dr. Patal Gastroenterologist
10.2002 - 04.2004
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Streamlined call routing process for improved caller experience and reduced wait times.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Maintained detailed records of incoming calls for analysis and improvement of phone operator services.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
- Scheduled and confirmed appointments for both company personnel and visitors.
Education
High School Diploma -
Porterville High School
Porterville, CA06.1988
Timeline
Project Coordinator
Sam Creative Tile
01.2020 - 12.2024
Director of Medical Records
Valley Health Care Center
08.2017 - 12.2018
Personal Assistant
Lettie Villareal
01.2011 - 08.2017
Health Information Management II
Sierra View Hospital
08.2005 - 06.2007
Operator/Receptionist
Dr. Patal Gastroenterologist
10.2002 - 04.2004
High School Diploma -
Porterville High School
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