Maria Luna
TUCSON,Arizona
Summary
Experienced Risk Management professional with a strong background in public sector risk management, notably with Pima County and Tucson Unified School District. Expert in risk analysis, claims management and regulatory compliance.
Overview
14
14
years of professional experience
Work History
Risk Manager
Pima County
07.2018 - Current
- Plans, organizes, and allocates resources, and controls the Risk Management Division and administers the Self-Insurance Trust
- Serves as administrator of the Count's Self -Insurance Trust
- Purchases and evaluates insurance protection programs for all lines of coverage
- Evaluates the County's exposure to loss and potential risk and recommends and implements methods
- Reviews bid proposals and contracts for risk management provisions, loss control and loss prevention programs, risk retention and analysis and provides recommendations for insurance and indemnification
- Develops and manages implementation, forecasting of expenditures, and administration of annual budget
- Responds to on-call emergencies
- Administers in-house program that investigates and takes settlement actions for claims, negotiates with claimants and attorneys in settlement of claims
- Participates with legal counsel in the management of tort-related claims and lawsuits for or against the County
- Served as the District's liaison with consultants and attorneys contracted with the District to review claims and defend the District in litigation
- Identifies and analyzes risk to the County and recommends method to eliminate, reduce or transfer risk management operations and program performance
- Participates in the review and inspection of County operations and facilities for risk management provisions and recommends appropriate corrective actions
- Compiles, reviews and analyzes data and prepares reports relating to risk management
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
Liability Claims Manager
Pima County
10.2013 - 06.2018
- Managed and processed claims involving County vehicles, property, and employees according to all local, state, and federal guidelines
- Managed the incident report process and assigned claims to adjusters for handling
- Negotiated and finalized claims with adverse parties and department representatives
- Conducted claim investigations to assist with decision-making
- Served as the System Administrator for Risk Management Information Systems (RMIS). This includes developing reports, dashboards, widgets, and troubleshooting issues
- Responded to requests from excess carriers, members of the public, and insurance brokers for information relating to incidents
- Provided training, leadership, mentoring, and coaching to claim staff
- Conducted claim and reserve reviews
Risk Manager
Tucson Unified School District
02.2011 - 09.2013
- Managed, implemented, and developed the District's Risk Management program to include insurance, liability and property and workers compensation claims, safety and emergency preparedness program for schools and support sites
- Developed and managed implementation, forecasting of expenditures, and administration of annual budget
- Responded to on-call emergencies and supervised on-call staff
- Administered in-house program that investigated and took settlement actions for claims, negotiated with claimants and attorneys in settlement of claims
- Served as the District's liaison with consultants and attorneys contracted with the District to review claims and defend the District in litigation
- Reviewed bid proposals and contracts for risk management provisions, loss control, loss prevention and risk retention determinations
- Researched and evaluated the District's exposure to loss and potential risk and recommended and implemented methods to reduce, eliminate or transfer potential risk and losses to the District
- Administered the District's Workers Compensation program
- Procured all insurance for the District, as required, in order to conserve the District resources and provided technical assistance in evaluation of insurance contracts
- Developed and trained District staff in emergency preparedness to include Incident Command
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
Education
Bachelor of Arts - Psychology
University of California, Los Angeles
06-1988
Skills
- Principles and practices of risk management in a public sector environment
- Risk Analysis
- Regulatory Compliance
- Claims Management
- Insurance Coverage, claims and program financing
- Budget development, administration and reporting
- Research, development, negotiation and procurement of insurance coverage
Languages
Spanish
Native or Bilingual
Timeline
Risk Manager
Pima County
07.2018 - Current
Liability Claims Manager
Pima County
10.2013 - 06.2018
Risk Manager
Tucson Unified School District
02.2011 - 09.2013
Bachelor of Arts - Psychology
University of California, Los Angeles
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