Maria L. Vongphakdy
Fort Worth
Overview
11
11
years of professional experience
Work History
Office Administrator
Alpha Care Wellness Center
02.2023 - Current
- Sales & Inventory Management: Oversaw in-person and online sales operations, maintained product inventory, and managed ordering from multiple vendors, including direct collaboration with pharmaceutical and supplement reps.
- Marketing & Event Coordination: Planned, promoted, and executed marketing campaigns for webinars, in-clinic events, and training sessions, enhancing client engagement and boosting attendance.
- Team & Schedule Management: Maintained multiple clinic and practitioner schedules, coordinated staff assignments, and supported daily workflow in a fast-paced functional medicine clinic.
- Customer Experience & Communication: Ensured high levels of client satisfaction through prompt, professional communication and proactive problem-solving in a high call volume environment.
- Content Creation & Digital Marketing: Designed marketing materials and created branded content using Canva, Adobe, and Constant Contact to support outreach, education, and promotions.
- Technical Proficiency & Platform Management: Utilized a wide range of platforms including Microsoft Office Suite, Adobe Creative Suite, Shopify, Canva, and Constant Contact to streamline administrative, sales, and marketing tasks.
- Copywriting & Social Media Management: Crafted engaging newsletters, educational blog content, and social media posts to maintain consistent brand messaging and drive audience engagement.
Customer Service Representative
Ferris Manufacturing Group
06.2022 - 02.2023
- Order Fulfillment & Management: Processed and fulfilled customer orders with accuracy and efficiency, ensuring timely delivery and satisfaction.
- Data Entry & Record Keeping: Accurately maintained customer records and transaction details, supporting efficient operations and data integrity.
- Vendor Liaising & Procurement: Collaborated with vendors to place orders, track inventory, and resolve supply chain issues, ensuring seamless operations.
- High-volume communication Management: Handled heavy call and email volume, responding promptly to customer inquiries and concerns, and maintaining a high standard of service.
Senior Technical Writer
West-Com Nurse Call Systems, Inc.
02.2017 - 02.2019
- Technical Documentation & Compliance: Developed comprehensive technical documents, including user manuals, SOPs, and regulatory submissions, ensuring compliance with industry standards and regulations.
- Content Development & Standardization: Created and standardized content for various audiences, including end-users, healthcare professionals, and internal teams, maintaining consistency and clarity across all materials.
- Regulatory & Quality Documentation: Authored and reviewed documentation required for regulatory submissions (FDA, CE Mark, etc.), supporting product approval and market entry.
- User-Centric Documentation Design: Developed user-friendly documentation that facilitates understanding and proper use of medical devices, enhancing user safety and satisfaction.
Market Research Analyst
West-Com Nurse Call Systems, Inc.
02.2015 - 06.2017
- Data Collection & Interpretation: Gathered data from primary and secondary sources, including surveys, interviews, industry reports, and databases. Use statistical tools to interpret complex data sets and extract actionable insights.
- Industry Analysis: Conduct comprehensive market research to understand trends, competitive landscape, and regulatory environment in the medical device industry. Analyze market conditions to identify potential opportunities and threats.
- Competitor Analysis: Monitor and evaluate competitors' products, pricing strategies, marketing tactics, and market positioning to identify gaps and opportunities for the company's products.
- Project Planning and Management: Plan and manage market research projects from start to finish, including defining objectives, timelines, budgets, and deliverables.
Education
Bachelor of Arts - English Literature and Composition, Conversational Spanish
CUNY Hunter College
New York, New York01.2003
Skills
- Professional Writing, Copywriting, Transcription, Editing, and Proofreading skills
- Computer software/ frameworks: Microsoft Office, Adobe Creative Cloud, Shopify, Square (Square Up), Constant Contact, Klaviyo, Canva
Timeline
Office Administrator
Alpha Care Wellness Center
02.2023 - Current
Customer Service Representative
Ferris Manufacturing Group
06.2022 - 02.2023
Senior Technical Writer
West-Com Nurse Call Systems, Inc.
02.2017 - 02.2019
Market Research Analyst
West-Com Nurse Call Systems, Inc.
02.2015 - 06.2017
Bachelor of Arts - English Literature and Composition, Conversational Spanish
CUNY Hunter College
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