Maria Machin
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management and problem-solving skills. Dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retention Specialist
Interactive College Of Technology
07.2023 - Current
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Conducted regular costumer reviews, addressing concerns and presenting solutions to retain customers.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Gathered feedback from departing customers to identify areas for improvement in services offered.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Participated in industry events to stay updated on current trends and best practices in customer retention strategies.
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Reviewed successes and failures to learn from previous mistakes.
Special Ed Teacher’s Assistant
Houston ISD
01.2023 - 07.2023
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Remained solutions-oriented in face of complex problems to assist teachers and overall student’s direction.
- Conducted individualized assessments to determine students' academic progress.
- In absence of regular teacher, took over to lead all classroom instruction and management.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Offered student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Alerted instructor to student behavior or issues requiring intervention.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Completed daily logs for review.
Dorm Desk Receptionist
Oral Roberts University
08.2021 - 05.2022
- Resolved student problems and complaints.
- Greeted incoming visitors and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supervised student safety by allowing only authorized personnel to enter the dorms.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Historical Philosophical Theology - Theology
Oral Roberts University
Tulsa, OK05.2023
Skills
- Classwork Oversight
- Workload Management
- Tutoring and Student Assistance
- Microsoft Office
- Social Integration
- Fundraising
- Customer Retention Strategies
- Customer Relations
- Persuasion techniques
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retention Specialist
Interactive College Of Technology
07.2023 - Current
Special Ed Teacher’s Assistant
Houston ISD
01.2023 - 07.2023
Dorm Desk Receptionist
Oral Roberts University
08.2021 - 05.2022
Historical Philosophical Theology - Theology
Oral Roberts University
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