Maria Macias

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided primary customer support to internal and external customers.
• Tracked customer service cases and updated service software with customer information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed and updated databases to handle customer data.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Managed team of

30 production associates, overseeing productive production processes and meeting all deadlines.

• Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Evaluated existing production processes and identified areas for improvement.
• Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
• Optimized workflow through effective resource allocation and scheduling adjustments.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
• Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
• Achieved on-time shipments goal by empowering employees to continued success.
• Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
• Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
• Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
• Supervised ongoing daily production phases.
• Managed staff hiring, training and supervision.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Cultivated professional working relationships with peers and supervisors.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.

• Unloaded, inspected, and stored damaged and returned products.
• Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
• Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
• Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
• Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
• Provided documentation and calculations to support inventory distribution decisions.
• Increased productivity through streamlined processes and system efficiency.
• Documented returned product details in [Software] inventory tracking system.
• Operated electric pallet jack, forklift and manlift.