Maria Fernanda Macias
San Diego
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Front Office Agent
Intercontinental Hotel
2023.03 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
Hostess
Intercontinental Hotel
2022.04 - 2023.03
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Assistant Manager
Frida Beauty Supply
2019.07 - 2022.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
No Degree - International Business
Southwestern College
Chula Vista, CAHigh School Diploma -
Bonita Vista High School
Chula Vista, CA2015
Skills
Strong Work Ethic
Conflict Resolution
Interpersonal
Leadership
Flexibility
Creativity
Interests
Outdoor Enthusiasts
Timeline
Front Office Agent
Intercontinental Hotel
2023.03 - Current
Hostess
Intercontinental Hotel
2022.04 - 2023.03
Assistant Manager
Frida Beauty Supply
2019.07 - 2022.03
No Degree - International Business
Southwestern College
High School Diploma -
Bonita Vista High School
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