MARIA MACIAS
OXANRD,CA
Summary
Accomplished PROGRAM ADMINISTRATOR III at HEALTH CARE AGENCY-PUBLIC HEALTH, adept in resource coordination and fostering vendor relationships. Demonstrated expertise in driving program enhancements and staff development, achieving significant improvements in operational efficiency. Excelled in budget administration and customer service, ensuring high satisfaction levels and streamlined processes.
Overview
25
25
years of professional experience
Work History
PROGRAM ADMINISTRATOR III
HEALTH CARE AGENCY-PUBLIC HEALTH
01.2012 - Current
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
- Collaborated with external partners such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decisionmaking.
- Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
- Developed strategic plans for program growth, identifying key areas for expansion and improvement based on industry trends and stakeholder feedback.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
- Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
- Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
- Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Established program policies and procedures to comply with regulatory requirements.
- Monitored program performance to identify areas for improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
OFFICE ASSISTANT IV
HEALTH CARE AGENCY-PUBLIC HEALTH
04.2008 - 01.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
MEDICAL OFFICE ASSISTANT III
HALTH CARE AGENCY-AMBULATORY CARE
02.2003 - 04.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Reconciled daily payments received and prepared deposits for smooth office finances.
MEDICAL OFFICE ASSISTANT II
HEALTH CARE AGENCY-AMBULATORY CARE
10.1999 - 02.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Education
Associate of Science - GENERAL EDUCATION
Oxnard College
Oxnard, CA06.2003
PROFFESIONAL - MEDICAL OFFICE ASSISTANT
CENTER FOR EMPLOYMENT TRAINING
Oxnard, CA06.1998
High School Diploma -
CHANNEL ISLANDS HIGH SCHOL
OXNARD06.1996
Skills
- Resource Coordination
- Logistics Oversight
- Budget Administration
- Meeting facilitation
- Effective leader
- Operations Oversight
- Administration knowledge
- Budgeting and financial management
- Policy Implementation
- Business Management
- Policy and procedure improvements
- Program Leadership
- Staff Development
- Customer service experience
- Innovation and Creativity
- Training and Orientation
- Microsoft Office
- Scheduling
- Vendor relationships
- Process Improvement
- Service Coordination
- Data Entry
- Customer Satisfaction Evaluation
- Operational Reporting
- Flexible Schedule
- Schedule Management
- Negotiation
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
PROGRAM ADMINISTRATOR III
HEALTH CARE AGENCY-PUBLIC HEALTH
01.2012 - Current
OFFICE ASSISTANT IV
HEALTH CARE AGENCY-PUBLIC HEALTH
04.2008 - 01.2012
MEDICAL OFFICE ASSISTANT III
HALTH CARE AGENCY-AMBULATORY CARE
02.2003 - 04.2008
MEDICAL OFFICE ASSISTANT II
HEALTH CARE AGENCY-AMBULATORY CARE
10.1999 - 02.2003
Associate of Science - GENERAL EDUCATION
Oxnard College
PROFFESIONAL - MEDICAL OFFICE ASSISTANT
CENTER FOR EMPLOYMENT TRAINING
High School Diploma -
CHANNEL ISLANDS HIGH SCHOL
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