Maria Macneil Buchanan

• Verified proper distribution of incoming mail to correct individuals and departments.
• Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
• Identified mailroom equipment malfunctions and contacted technicians for assistance.
• Coordinated mailroom team's workflow, delegating tasks to all employees.
• Actively sought opportunities for continuous improvement within the mailroom, soliciting feedback from staff members and implementing changes as needed.
• Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
• Handled customer inquiries regarding package status or delivery issues, providing prompt resolutions to maintain satisfaction levels.
• Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
• Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
• Streamlined mailroom operations by implementing efficient sorting and distribution processes.
• Coordinated with shipping vendors to secure competitive rates, resulting in cost savings for the company.
• Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
• Managed entire mail drop-off and pickup process for $Amount annual revenue-producing company.
• Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
• Collaborated with other department supervisors to address interdepartmental communication needs or concerns effectively.
• Monitored employee performance through regular evaluations, providing constructive feedback for improvement.
• Implemented tracking system for internal deliveries, improving accountability and reducing lost items within the organization.
• Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
• Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
• Conducted regular safety audits of the workspace, identifying potential hazards and implementing corrective actions as needed.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Labeled, weighed and processed mail and packages for efficient distribution.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
• Maintained high level of confidentiality with mail items in line with regulations.
• Maintained clean and organized mail room to promote safety and efficiency.
• Proved successful working within tight deadlines and a fast-paced environment.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Organized spaces, materials and catering support for internal and client-focused meetings.

Cleaning and caring for all animals specifically Aquatics and exotic reptiles

Offering advice and care tips

Suggesting products

Customer service

Register

Talks on snake care and handling

All animals care, cleaning, feeding, preparing snacks

Animal handling

Aquatics expert

Suggesting products

Register work

Ordering and mail

Telephone work

Handling million dollar racehorses

Mucking out, grooming, feeding,preparing feeds, putting horses on horse walker, cleaning tack and equipment

General yard duties

• Collaborated with museum staff to create interactive exhibits and educational materials.
• Enhanced visitor experience by providing engaging and informative guided tours.
• Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.
• Assisted in the planning and execution of special events, increasing community engagement.
• Participated in ongoing training sessions to stay current on museum policies, procedures, and exhibit updates.
• Led Number visitors on daily guided tours and answered questions accurately.
• Kept detailed records of artifacts and exhibits and updated online databases Frequency.
• Implemented effective crowd control strategies during high-traffic periods to maintain a safe and enjoyable environment for all visitors.
• Supported museum marketing efforts by promoting upcoming events and exhibits through social media platforms and community outreach initiatives.
• Developed tour strategies to highlight museum's permanent collection and increase visitor satisfaction.
• Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
• Tailored tour content based on audience feedback, resulting in increased visitor satisfaction ratings.
• Planned and executed Number weekly workshops to educate guests on Area of expertise.
• Supported security staff members by monitoring exhibits and guest safety.
• Provided support during fundraising campaigns by sharing success stories from the institution''s impact on the local community and its cultural significance globally.
• Developed captivating presentations for diverse audiences, catering to various age groups and interests.
• Collaborated with local schools and community organizations to develop partnerships that facilitated field trips and other educational opportunities within the institution.
• Fostered a welcoming atmosphere by greeting visitors upon arrival and assisting with wayfinding throughout the facility.
• Memorized museum history and layouts to provide comprehensive and top notch guest services.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Collaborated with other tour guides to provide comprehensive and enjoyable experience.