Maria Madison
Fairborn,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Additionally , im a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Access Team Lead
Miami Valley Hospital South
2400 Miami Valley Dr
11.2019 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
Patient Access Registrar
Miami Valley Hospital South
Centerville, OH
04.2018 - Current
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Associate of Applied Science - License Practical Nurse
Hondros College of Nursing
Dayton, OH06.2024
High School Diploma -
West Carrollton High School
West Carrollton, OH05.1999
Skills
- HIPAA Compliance
- Effective Delegation
- Patient Registration
- Appointment Scheduling
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Attention to Detail
- Caring and Empathetic
- Communicating to Patients and Families
- Patient documentation
- Gathering Information from Patients
- Professional Bedside Manner
- Building Rapport and Credibility
- Conflict Resolution
Timeline
Patient Access Team Lead
Miami Valley Hospital South
11.2019 - Current
Patient Access Registrar
Miami Valley Hospital South
04.2018 - Current
Associate of Applied Science - License Practical Nurse
Hondros College of Nursing
High School Diploma -
West Carrollton High School