Maria Madison
Fairborn,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Additionally , im a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Access Team Lead
Miami Valley Hospital South
11.2019 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
Patient Access Registrar
Miami Valley Hospital South
04.2018 - Current
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Associate of Applied Science - License Practical Nurse
Hondros College of Nursing
Dayton, OH06.2024
High School Diploma -
West Carrollton High School
West Carrollton, OH05.1999
Skills
- HIPAA Compliance
- Effective Delegation
- Patient Registration
- Appointment Scheduling
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Attention to Detail
- Caring and Empathetic
- Communicating to Patients and Families
- Patient documentation
- Gathering Information from Patients
- Professional Bedside Manner
- Building Rapport and Credibility
- Conflict Resolution
Timeline
Patient Access Team Lead
Miami Valley Hospital South
11.2019 - Current
Patient Access Registrar
Miami Valley Hospital South
04.2018 - Current
Associate of Applied Science - License Practical Nurse
Hondros College of Nursing
High School Diploma -
West Carrollton High School
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