MARIA MADRID RAMOS
Las Vegas
Summary
Resourceful operations and customer service professional with expertise in casino operations, hospitality, and commercial cleaning. Maintains cleanliness standards, operates floor care equipment, and addresses biohazard situations while delivering outstanding service. Bilingual in English and Spanish, with strong communication and problem-solving abilities, recognized for reliability and thriving in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Utility Specialist
Durango Station Casino
04.2026 - Current
- Maintain cleanliness and appearance of casino floors and public areas.
- Disinfected biohazard spills to ensure a safe environment following strict safety procedures.
- Maintain flooring through routine cleaning and preventive maintenance to uphold facility standards.
- Operate commercial floor care equipment including T300 and ride-on scrubber.
- Clean walls, ceilings, vents, marble, stone, and other surfaces using specialized products.
- Dispose of trash and maintain safe environment.
- Conducted inventory counts and organized records of cleaning supplies and equipment to support efficient operations.
- Stock porter closets and maintain supplies.
- Move and rearrange furniture for events and operations.
Utility Porter
Park MGM
01.2026 - 06.2026
- Maintained cleanliness in food and beverage and back-of-house areas.
- Collected trash and waste materials.
- Cleaned and sanitized equipment and work areas.
- Performed inventory counts and replenished supplies.
- Followed hazardous material procedures.
- Responded to biohazard cleanup situations.
- Operated pallet jacks and carts.
- Maintained safe and organized work environment.
Client Services & Customer Support Specialist
Village Capital
02.2025 - 06.2025
- Handled high-volume inbound calls and assisted clients.
- Resolved customer inquiries and provided service support.
- Collaborated with departments to resolve issues.
- Maintained confidentiality of records.
Carpet Cleaning Technician
Ana's Carpet Cleaning & Upholstery LLC
11.2017 - 02.2025
- Executed thorough cleaning of carpets, tiles, upholstery, and hard floors to enhance appearance and prolong lifespan.
- Utilized commercial cleaning equipment to deliver high-quality cleaning results.
- Evaluated surfaces to determine optimal cleaning methods.
- Handled cleaning chemicals safely.
- Scheduled appointments and communicated with customers.
- Upheld cleanliness and organization of work environment to ensure safety and efficiency.
Education
High School Equivalency Diploma (GED) -
Clark County School District Adult Education
Las Vegas, NVSkills
- Casino & Public Area Maintenance
- Facility Maintenance
- Equipment Operation (T300, T7 Ride-On, Walk behind, side by side)
- Biohazard Cleanup & Safety Procedures
- Commercial Floor Care
- Inventory Control & Supply Restocking
- Customer Service & Guest Relations
- Onsite Support Coordination
- Cash Handling
- Bilingual: English & Spanish
- Time Management & Team Collaboration
- Professional Phone Etiquette
- Time Management & Team Collaboration
Certification
- Defending Against Phishers
- BSA & AML in Mortgage
- Fair Lending Overview - D3
Timeline
Utility Specialist
Durango Station Casino
04.2026 - Current
Utility Porter
Park MGM
01.2026 - 06.2026
Client Services & Customer Support Specialist
Village Capital
02.2025 - 06.2025
Carpet Cleaning Technician
Ana's Carpet Cleaning & Upholstery LLC
11.2017 - 02.2025
High School Equivalency Diploma (GED) -
Clark County School District Adult Education