Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

MARIA C. MADRIGAL

Pasadena,TX

Summary

Results-driven Data Integrity / Lead Admin known for outstanding productivity and efficiency in task completion. Specialize in data validation, quality control procedures, and process optimization to ensure accuracy and reliability of critical data sets. Excel in collaborative environments, leveraging strong communication skills, adaptability, and problem-solving abilities to enhance team performance and achieve organizational goals.

Overview

6
6
years of professional experience

Work History

Lead Admin / Data Integrity

AmSpec Services LLC
Houston, Texas
09.2023 - Current
  • Collaborated with other departments to ensure successful completion of projects within timeline constraints
  • Conducted regular audits of existing databases to ensure compliance with standards and regulations
  • Developed training materials for users on proper use of databases and tools related to data integrity activities
  • Creating, maintaining, and distributing documentation, and ensuring good documentation practices for electronic and paper-based data
  • Performed root cause analysis on reported incidents affecting database performance or availability
  • Managed inventory of lab supplies ordered new materials as needed and maintained records of stock levels
  • Performed laboratory analyses and interpreted results to ensure accuracy of data

Fuel Oil Lab Administrator

AmSpec Services LLC
Houston, Texas
03.2022 - 09.2023
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
  • Computerized office activities, maintained customer communications, and tracked records through delivery
  • Entered and maintained departmental records in company database
  • Collected, validated and distributed information to employees
  • Confirmed accurate completion of forms and reports for admission, transfer, or discharge of each program participant

Customer Service Representative / Call Center

Alorica
Houston, Texas
12.2021 - 03.2022
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Receptionist

In Bloom Inc.
Houston, Texas
02.2019 - 07.2021
  • Politely welcome customers arriving and assist them with anything that they need
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
  • Welcomed all customers with friendly greetings, answered broad questions, gathered nature of visit, and directed to specific personnel
  • Routed incoming mail and messages to relevant personnel without delay
  • Sorted, received, and distributed mail correspondence
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
  • Assisting with loading and unloading items from vehicles
  • Kept reception area clean and neat to give visitors a positive first impression

Education

Associate of Applied Science -

San Jacinto College District
Pasadena, Tx
05.2025

High School Diploma -

Pasadena Memorial High School
Pasadena, Tx
05.2018

Skills

  • Data Modeling
  • Data Validation
  • Data Mapping
  • Data auditing
  • Data Security
  • Time Management
  • Statistical Analysis
  • Self Motivation
  • Data Preprocessing and Cleaning
  • Data-driven decision-making
  • Organizational Skills
  • Data programming
  • Decision-Making
  • Analytical Skills
  • Team Collaboration
  • Teamwork and Collaboration
  • Professional Demeanor
  • Relationship Building
  • Data Acquisitions
  • Reliability

References

  • Erick, Sanchez, Coworker, (832) 964-6187
  • Isabelle, Duque, Coworker, (832)466-6154

Volunteer Experience

Midtown Veterinary Hospital, 2017-06, 2017-08, Helped keep the front of the clinic clean, Shadowed doctors, Walked client's dogs

Timeline

Lead Admin / Data Integrity

AmSpec Services LLC
09.2023 - Current

Fuel Oil Lab Administrator

AmSpec Services LLC
03.2022 - 09.2023

Customer Service Representative / Call Center

Alorica
12.2021 - 03.2022

Receptionist

In Bloom Inc.
02.2019 - 07.2021

Associate of Applied Science -

San Jacinto College District

High School Diploma -

Pasadena Memorial High School

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MARIA C. MADRIGAL