Summary
Overview
Work History
Education
Skills
Timeline
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Maria Maese

El Paso,TX

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. In-depth knowledge of parts and components, with a strong background in customer service and sales. Proven ability to identify customer needs and provide efficient solutions. Adept at establishing relationships with suppliers and manufacturers for the best possible product pricing.

Overview

9
9
years of professional experience

Work History

Parts Counter Associate

Subaru of El Paso
12.2022 - 06.2023
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Processed payments for parts purchases accurately, maintaining excellent cash handling practices.
  • Developed strong relationships with vendors, ensuring timely delivery of high-quality products.
  • Assisted customers with identifying needed parts, utilizing extensive product knowledge and attention to detail.
  • Resolved customer complaints professionally, demonstrating empathy while finding appropriate solutions.
  • Collaborated with the service department to ensure seamless communication between teams, leading to improved overall operations.

Backup Supervisor

Aftermath Cleaning & Restoration
02.2022 - 12.2022
  • Trained junior staff members on best practices for data backup and restoration, elevating overall team performance.
  • Established a culture of data protection awareness among staff by leading regular training sessions and advocating for best practices.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Collision Administrator

Shamaley Ford
03.2018 - 05.2020
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Streamlined invoice processing, reducing average payment turnaround time.

Service Administrator

Shamaley Ford
11.2016 - 03.2018
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
  • Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
  • Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.

Bail Bond Agent

Apodaca Bail Bonds
04.2015 - 12.2015
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
  • Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
  • Processed payments from defendants to secure bonds.
  • Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.

Legal Secretary

Villalobos & Moore Immigration Attorneys
01.2014 - 04.2015
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Organized files for court proceedings.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Answered and directed calls using multi-line switchboard.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.

Education

Skills

  • Customer Satisfaction
  • Scheduling and Coordinating
  • Safety Policies and Procedures
  • Monthly Inventory
  • Customer Needs Assessments
  • Invoice Processing
  • Problem-Solving Skills
  • Entered and maintained departmental records in company database
  • Oversee Collision Accounts Receivables
  • In charge of sublet schedule for closed repair orders
  • Weekly payroll calculations for technicians and estimators and staff
  • Developed lasting relationships with customers
  • Answered incoming calls and emails from current customers
  • Answered inbound and made outbound calls to schedule appointments
  • Achieved and maintained through highest levels of customer service and satisfaction
  • Customer Experience
  • Vendor Relations
  • Client Support
  • Store Opening
  • Ordering parts
  • Customer Service
  • Problem-solving skills
  • Improving customer satisfaction
  • Team Collaboration

Timeline

Parts Counter Associate

Subaru of El Paso
12.2022 - 06.2023

Backup Supervisor

Aftermath Cleaning & Restoration
02.2022 - 12.2022

Collision Administrator

Shamaley Ford
03.2018 - 05.2020

Service Administrator

Shamaley Ford
11.2016 - 03.2018

Bail Bond Agent

Apodaca Bail Bonds
04.2015 - 12.2015

Legal Secretary

Villalobos & Moore Immigration Attorneys
01.2014 - 04.2015

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Maria Maese