Maria Mafutaga
West Valley City,UT
Summary
Proven leader with a track record of enhancing productivity and customer satisfaction at the United States Post Office. Excelled in prioritizing tasks and fostering teamwork, achieving a significant reduction in package handling errors. Skilled in invoice processing and problem-solving, consistently exceeding performance expectations without compromising quality.
Overview
5
5
years of professional experience
Work History
Helper Clerk
The Church Of Jesus Christ Of Latter-day Saints
08.2023 - 09.2024
- Cleaned and straightened work areas to maximize productivity and safety.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Proactively identified opportunities for process improvements within the warehouse operations, leading to enhanced productivity levels.
- Efficiently processed returns by inspecting items for damages, updating inventory records, and restocking products as needed.
- Improved warehouse efficiency by maintaining accurate inventory records and conducting regular stock checks.
- Maintained a clean and organized workspace, contributing to overall warehouse efficiency and safety standards compliance.
- Collaborated with team members to streamline processes and improve overall productivity.
Full Time Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - 05.2023
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Prepared and delivered mission-related presentations to church and community groups.
- Attended meetings with religious leaders.
- Wrote and delivered sermons.
Clerk
United States Post Office
01.2021 - 11.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
- Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
Package Handler
Backcountry
08.2020 - 01.2021
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Cashier Team Lead
Burlington Coat Factory Distribution Center
04.2019 - 12.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Hunter High School
West Valley City, UT05-2020
Skills
- Strong organization
- Filing systems
- Invoice processing
- Appointment scheduling
- Customer satisfaction
- Mail handling
- Prioritization
- Superb customer service
- Polite communication
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Problem-solving
Timeline
Helper Clerk
The Church Of Jesus Christ Of Latter-day Saints
08.2023 - 09.2024
Full Time Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - 05.2023
Clerk
United States Post Office
01.2021 - 11.2021
Package Handler
Backcountry
08.2020 - 01.2021
Cashier Team Lead
Burlington Coat Factory Distribution Center
04.2019 - 12.2019
High School Diploma -
Hunter High School
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