Maria Magana
Livermore,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Lifetime Activities
09.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Volunteered to help with special projects of varying degrees of complexity.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
Customer Service
Various
06.2019 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Gained and maintained department product knowledge to facilitate customer service.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Teaching Assistant
Okland Zoo
06.2016 - 06.2018
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Assisted in maintaining an engaging and respectful educational environment by promoting discipline and cooperation.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Organized materials in classroom spaces based on lecture plans, activity stations, or other requirements outlined by teachers.
Education
Master of Arts - International Affairs And Leadership
Arizona State University
Tempe, AZ06.2025
Bachelor of Science - Political Science
University of Oregon
Eugene, OR06.2023
Skills
- Office Administration
- Critical Thinking
- Deadline-Oriented
- Report Writing
- Data Entry
- Appointment Scheduling
- Proposal Writing
- Negotiation
- Strong Problem Solver
- Social Media and Promotions
- Account Reconciliation
- Client Relations
Timeline
Administrative Assistant
Lifetime Activities
09.2023 - Current
Customer Service
Various
06.2019 - 07.2022
Teaching Assistant
Okland Zoo
06.2016 - 06.2018
Master of Arts - International Affairs And Leadership
Arizona State University
Bachelor of Science - Political Science
University of Oregon
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