Maria Magana Morales
Redwood City,CA
Summary
Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Porsche Redwood City
Redwood City, CA
07.2024 - Current
- Managed the collection of cash and credit payments throughout the departments.
- Processed submissions to insurance companies.
- Organized documentation including internal, warranty, and customer pay repair files.
- Ensured proper handling of incoming calls.
- Optimized appointment workflows with efficient use of scheduling platforms.
- Ensured proper delivery of mail.
- Handled and directed all forms of communication.
Transportation Associate
BMW of Mountain View
Mountain View, CA
01.2023 - 07.2024
- Secured correctness in rental documentation and bill closure.
- Directed operational activities ensuring readiness of rental cars.
- Initiate collection of credit following updates from accounts receivable.
- Oversaw all communication related to citations.
- Prepared reports summarizing activities such as daily trips taken, miles logged, fuel expenses incurred.
Security professional
Allied Security Services
South San Francisco, CA
09.2022 - 01.2023
- Implement procedures to enhance overall security.
- Execute detailed inspections of structures, culminating in comprehensive daily reports.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Medical Data Entry
Samaritan House Free Clinic
Redwood City, CA
05.2022 - 08.2022
- Efficiently managed and prepared data for computerized input.
- Transferred physical document data to E Clinical Works system.
- Carried out evaluations of data accuracy.
- Executed outbound communication to clients for data verification.
- Identified discrepancies in data entry or patient information.
Screener
Stanford Medicine Outpatient
Redwood City, CA
08.2020 - 02.2022
- Performed health screenings to assess individuals' overall health status and identify any potential risks or issues.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Greeted, guided and offered assistance to patients and visitors.
- Reported any violations of safety protocols to appropriate personnel immediately.
- Monitored patient flow within the facility while enforcing social distancing rules.
Sales Associate
Finishline
Modesto, CA
05.2019 - 03.2020
- Monitored stock availability to ensure equipment sufficiency.
- Designed visually appealing floor displays to enhance customer engagement.
- Handled cash, check, and credit card transactions efficiently.
- Enhanced store objectives by boosting sales.
Sales Associate
Macy's
Palo Alto, CA
11.2018 - 03.2019
- Exceeded hourly sales targets.
- Identified key factors influencing customer choices.
- Showcased store products and services to increase sales.
- Executed sales support tasks pertaining to POS systems.
Sales Associate
TJX
San Carlos, CA
08.2016 - 08.2018
- Promoted credit and loyalty programs during customer interactions
- Met credit daily goals
- Ringed customers purchases/returns and counted change back to customer according to established merchandising procedures and standards
- Handled incoming calls for a variety of sales customer service and return issues for customers
Intern
Habitat for Humanity
Modesto, CA
- Consolidated administrative documents onto a single cloud platform.
- Developed new website features to enhance user experience.
- Entered intake forms and assistance applications.
- Refreshed all file branding with new logos.
- Reconcile customer accounts and update monthly statements.
- Worked closely with human resources to support employee management and organizational planning.
Education
Bachelor of Science - Computer Information System
CALIFORNIA STATE UNIVERSITY, STANISLAUS
Turlock, CA12.2023
Skills
- Customer service
- verbal communication
- Computer software
- Data entry
- Document reviewing
- Payment processing
- Insurance documentation
- Problem resolution
- Policy enforcement
- Bilingual
Internship
Habitat for Humanity, Modesto, CA, Transfer all administration files into one cloud, Work towards upgrade of new website, Input intake forms and assistance applications, Update logos on all files (applications, forms, agreements, statements), Update statements through customers reconciliation monthly statements
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist Administrator
Porsche Redwood City
07.2024 - Current
Transportation Associate
BMW of Mountain View
01.2023 - 07.2024
Security professional
Allied Security Services
09.2022 - 01.2023
Medical Data Entry
Samaritan House Free Clinic
05.2022 - 08.2022
Screener
Stanford Medicine Outpatient
08.2020 - 02.2022
Sales Associate
Finishline
05.2019 - 03.2020
Sales Associate
Macy's
11.2018 - 03.2019
Sales Associate
TJX
08.2016 - 08.2018
Intern
Habitat for Humanity
Bachelor of Science - Computer Information System
CALIFORNIA STATE UNIVERSITY, STANISLAUS
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